About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 200+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We are seeking a passionate Training & Implementation Manager to join our Customer Experience team on a 9-month contract.

You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.

The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.

What You’ll Do

• Own the successful onboarding of new customers across the APAC region.
• Utilize strong project management skills to ensure implementation projects are completed on time and to a high standard.
• Become an expert in our product and apply a hands-on approach to platform configuration and implementation.
• Gather requirements and configure customer accounts to meet their needs.
• Consult with customers on how best to use our platform for their business.
• Develop strong customer relationships that promote retention and loyalty.
• Work cross-functionally to ensure our customers have an incredible experience.
• Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers.

About You

• You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment.
• Must be a Melbourne, Australia–based resident able to work in the office three days a week.
• Experience in the leisure and attractions industry is a plus.
• You’re tech-savvy and quick to learn new systems.
• You bring strong problem-solving skills and a proactive, solution-oriented mindset to everything you do.
• You’re a bar raiser with a strong work ethic, driven by growth and challenge.
• Your time and resource management skills, combined with a sharp attention to detail, set you up for success.
• You’re genuine, grounded, and value authentic interactions.
• You’re self-motivated and thrive in an autonomous work environment. 
• You know how to take ownership, manage multiple projects simultaneously, and effectively prioritize day-to-day tasks.
• You’re comfortable in fast-paced, evolving environments and adapt quickly to change.
• You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement.

Perks!

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 Weeks of Annual Leave and 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate). 
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Highly flexible work environment with an All Access pass to WeWork depending on your location.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Hiring Manager
   You will get to meet with our Manager of Customer Onboarding to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!