Business Technology Automations Lead

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team — which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey! 

About the Role

We are looking for a proactive and detail-oriented Business Technology Automations Lead to design, implement, and scale workflow automations across core business platforms such as Salesforce, HubSpot, NetSuite, Chargebee, and HiBob.

This role will play a critical part in improving operational efficiency by identifying manual processes and automating them using low-code/no-code tools, scripting, and integration platforms. You will collaborate with cross-functional teams — Sales, Marketing, Finance, CS, and People Ops—to streamline operations, reduce tech debt, and improve user experience.

What You'll Do

• Design and build automated workflows and integrations between business applications (e.g., Salesforce → NetSuite, HubSpot → Chargebee, etc.).
  
  
• Identify bottlenecks and opportunities for automation across sales, marketing, finance, and HR processes.
  
  
• Manage and optimize automation tools such as Workato, Zapier, MuleSoft, or Flow/Process Builder in Salesforce.
  
  
• Develop and maintain custom scripts or low-code logic (e.g., Apex, JavaScript, Python if applicable).
  
  
• Partner with business stakeholders to gather requirements, scope solutions, and deliver working automations.
  
  
• Maintain documentation for automation flows, logic, and dependencies.
  
  
• Monitor automation performance and proactively address failures or inefficiencies.
  
  
• Support data hygiene and sync accuracy across platforms via automated validations and alerting.
  
  
• Collaborate with IT and security teams to ensure automations are compliant with internal standards.
  
  

About You

You are a systems thinker and problem-solver who loves turning complex, manual processes into seamless, automated workflows. You combine strong technical acumen with a deep understanding of business operations, enabling you to design solutions that not only work — but scale. You’re fluent in tools like Salesforce, HubSpot, NetSuite, Chargebee, and HiBob, and comfortable building integrations across platforms using low-code/no-code tools such as Workato, Zapier, or Salesforce Flow.

You thrive in cross-functional environments, partnering with teams across Sales, Marketing, Finance, Customer Success, and People Ops to uncover inefficiencies and deliver automations that save time, reduce errors, and enhance the user experience. You’re proactive, detail-oriented, and take pride in creating clean, maintainable systems backed by solid documentation and thoughtful design. Above all, you’re passionate about leveraging automation to drive operational excellence and enable teams to focus on higher-impact work.

• 2-5 years of experience in Business Systems, automations, or Business Technology roles.
  
  
• Expertise in Workato, including:
  
  
• Designing, building, and maintaining Workato recipes
• Creating and managing Workato Agents for on-premise or secure environments
• Setting up and managing connections, API tokens, and environment variables
• Monitoring and debugging job history, error logs, and retries
  Managing workspace permissions, folders, and team access controls
• Implementing error handling, conditional logic, and recipe versioning
  
  
• Experience with automation and integration tools like Zapier, Tray.io, or Salesforce Flow (a plus).
  
  
• Strong understanding of APIs, webhooks, authentication (OAuth, API keys).
  
  
• Hands-on experience integrating systems such as Salesforce, NetSuite, Chargebee, HubSpot, and HiBob.
  
  
• Proficiency in reading or writing scripts (JavaScript, Python, or SQL) to support automation flows.
  
  
• Strong documentation practices and stakeholder collaboration skills.
  
  
• Comfortable owning platform-level health, scaling, and governance.
  
  

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• Paid leave for vacation, illness, and observed holidays.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns… you name it, we're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and well-being - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• 401(k) plan with up to a 5% match.
• Fully paid medical insurance.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial Call – Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations, and you can check off any initial questions you might have.
2. Hiring Manager Interview
   You'll get to meet with the hiring manager to learn more about the role and ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.