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Technical Product Manager

London, United Kingdom

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

 

Why You'll Enjoy This Role!

🚀 Real Scale, Real Momentum - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. Decisions you make as a PM show up in real venues, with real staff, serving real guests.

🎯 True Product Ownership - PMs at ROLLER own problems end-to-end. That means discovery, delivery, adoption, and commercial impact. Shipping isn't the finish line. You're accountable for whether customers actually use what you build and whether it moves the business.

🗣️ Customers, Not Proxies - You won’t be insulated from customers by layers of process. You’ll talk directly with operators, visit venues, validate ideas in-market, and learn from real usage. This is product management with dirt on your shoes and data in your hands.

🧠 Seat at the Table - PMs work closely with senior leadership and are expected to have a point of view. You’ll regularly share your thinking, challenge assumptions, and influence direction. If you’re strong, you’ll be heard. If you’re right, you’ll move the company.

 

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

 

About the Role

We’re hiring a Technical Product Manager to play a critical role in scaling and standardising localisation capabilities across the ROLLER platform, ROLLER already operates across multiple European countries, and this role focuses on strengthening regional foundations while enabling continued expansion.

This role sits at the intersection of product strategy, platform extensibility, and technical execution. You’ll lead a newly formed, senior squad focused on regional readiness, covering areas such as fiscal and regulatory requirements, regional payment and integration patterns, and scalable approaches to localisation (e.g, language, configuration, and market-specific rules).

Unlike more traditional PM roles, this position requires deep technical fluency. You’ll work closely with Engineers on integration-heavy initiatives, translate complex requirements into clear technical outcomes, and QA your own work by validating APIs, data flows, and edge cases end-to-end. You’re comfortable going beyond workflows and UX to understand how the system actually works.

This role is based in London and offers a hybrid work approach, with our office located in Shoreditch, close to Liverpool Street.

 

What You'll Do

  • Own end-to-end delivery of European market expansion initiatives: problem framing, regulatory analysis, technical scope, milestones, and measurable outcomes.
  • Drive complex fiscal and regulatory integrations (e-invoicing systems, fiscal certification partners, automated cash machine integrations, multi-jurisdiction tax flows)
  • Transform evolving EU regulatory requirements (Data Act, invoicing regulations) into clear technical requirements, API specifications, and compliant release plans.
  • QA your own work extensively: validate fiscal API behavior, cross-border edge cases, regulatory compliance, and end-to-end localization flows before release.
  • Coordinate across distributed teams and external partners (fiscal certification providers, translation services, regional legal teams) to ensure compliant market entry.
  • Partner tightly with Engineering to break complex work into deliverable slices with a bias to shipping and learning.
  • Manage technical debt isolation requirements (version freezing for audits, code base separation) while maintaining platform velocity.
  • Coordinate with internal stakeholders and regional partners, ensuring timely delivery and smooth rollout.

 

About You

  • Proven experience as a Product Manager in a technical domain (platform, integrations, payments, APIs, developer tooling or similar).
  • Experience supporting international expansion/localisation for a SaaS product is highly desirable.
  • Comfortable going deep on API contracts, integration patterns, and technical trade-offs (you can speak the “Engineering language”).
  • Exceptional autonomy: you thrive with minimal oversight, make progress through regulatory ambiguity, and can build relationships with external compliance partners.
  • Strong bias toward shipping: you break complex regulatory work into testable increments and validate compliance iteratively.
  • Exposure to payments, tax/fiscal compliance, or regulated product areas.
  • Excellent communication and stakeholder management across distributed teams.
  • Fluency in French or German is a bonus, but not required.

 

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🏝️ 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

💙 Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

 

What You Can Expect

  1. Initial call with our Talent Team
    A first conversation to walk through your background, salary expectations, and any initial questions you have about ROLLER or the role.
  2. Interview with the Chief Product & Technology Officer (CPTO)
    A deeper discussion on the role, ROLLER's product and technology direction, and your experience to date, with particular focus on your suitability for a high-growth, scaling organisation like ROLLER.
  3. Interview with the Chief of Staff (Product)
    A conversation focused on how the role supports the organisation, your experience operating in scaling environments, and the opportunities to work more effectively with the broader team.
  4. Collaboration Session
    You'll be invited to our office to present to the team and highlight your approach to product management, how you think about solving customer problems, working with cross-functional teams, and driving outcomes. It's a great chance for you to share your style, what motivates you, and the impact you can make!
  5. Meet with the Squad
    This is a chance to meet with members of the team you'll work with. You can hear all about what they're working on, ask questions, and also share a bit about your experience and how you like to work.
  6. Offer
    If the fit feels right on both side, we'll complete reference checks and move to an offer.

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