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Payments Operations Specialist

Melbourne, Australia

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-service kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We're looking for a Payments Operations Specialist to own the operational lifecycle of a payments account - from KYC and onboarding, through payouts and negative balances, to churn monitoring and funds transfers. You'll live in dashboards, spreadsheets, and our payments platform tooling - monitoring daily operations, reviewing cases, fixing errors, partnering with cross-functional teams, and building the processes that keep our payments operation running cleanly as we grow.

What You’ll Do

  • Own KYC and onboarding operations - review verification cases, chase down missing information, and resolve errors that hold up merchant onboarding
  • Monitor and manage payout operations - investigate failed or delayed payouts and work negative balance cases through to resolution
  • Own churn monitoring - track departing venues and ensure accounts are offboarded cleanly, including final payouts 
  • Perform daily monitoring across our payments operations, spotting anomalies early and fixing errors before they become problems
  • Build, document, and continuously improve operational processes as our financial services products (like ROLLER Capital) scale
  • Work hands-on in spreadsheets and our payments platform's admin tooling every day

About You

  • You have 2-3 years of experience in payments operations, banking operations, fintech, or KYC/CDD
  • A payments background is preferred but not essential - you're a fast learner who can pick up new domains, systems, and terminology quickly
  • Exceptional attention to detail - you're the person who spots the thing everyone else missed
  • You work autonomously and take real ownership of your patch - you don't need someone setting your priorities every day
  • Strong written and verbal communication skills, especially with internal stakeholders
  • Very comfortable working in spreadsheets, dashboards, and admin tools
  • Process-minded - you enjoy building repeatable workflows and get satisfaction from things running cleanly
  • You're excited by a hands-on individual contributor role and want to build deep payments expertise

 

Perks!

  • You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
  • Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
  • Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
  • 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
  • Highly flexible work environment with an All Access pass to WeWork depending on your location
  • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
  • Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

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