Senior Client Support Specialist - Accounting
About the Role
Roo is looking for a fantastic Client Support Accounting Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform.
This position requires working during peak client support hours – early morning and early evening hours, Central Time, and weekend mornings.
Your Responsibilities
- Be one of the point-of-contacts for finance-related customer inquiries coming through our online support channels – email, LiveChat, 1-833-Roo Vet, etc.
- Troubleshoot and resolve any finance-related first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.
- Coordinate second line/escalated issues with relevant regional BD/AMs and/or the accounting team as needed.
- Facilitate and help to manage shift changes such as overtime requests, refunds, pricing changes, etc.
- Facilitate and uphold strict compliance and financial controls to ensure accuracy of data, customer payouts, and other finance-related transactions.
- Maintain HubSpot to be sure all client communications & CS tickets are documented appropriately.
- Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.
About You
- 3+ years experience in client/customer support, ideally in an early-stage start-up environment.
- Vet technician/animal healthcare industry experience a plus
- Proactive, organized and accurate in all internal and external company communications.
- Excellent communication & organizational skills.
- Familiar with customer support tools/software.
- Timely and efficient in task accuracy and completions.
- Flexible & agile, ability to pivot quickly.
- Driven to improve processes/ communications.
- Excited to join an ever growing team of professional diverse individuals.
Since we're a remote first company, compensation ranges are based on where you live. Please see below for examples of compensation ranges based on some state averages. With that being said, if you are based in San Francisco we operate a hybrid model with two days a week in our shared workspace at Canopy, Jackson Square.
All rates quoted below are per hour. This is a non-exempt position.
Exact compensation may vary based on skills, experience, and location.
California pay range
$28 - $38 USD
New York pay range
$28 - $38 USD
Washington pay range
$25 - $34 USD
Colorado pay range
$23 - $32 USD
Texas pay range
$23 - $32 USD
North Carolina pay range
$22 - $30 USD
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
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