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Hospital Success Partner
About the Role
As a Hospital Success Partner, you will serve as the primary relationship manager for hospital partners after onboarding, ensuring they achieve long-term satisfaction, strong utilization, and meaningful value from Roo. You’ll develop tailored success plans based on hospital engagement patterns, proactively address challenges, and guide partners toward best practices that strengthen fulfillment and reduce churn. Through regular check-ins, data-driven insights, webinars, and strategic discussions, you will cultivate trusted, consultative relationships that support ongoing growth.
This role is deeply cross-functional, partnering closely with teams across Product, Marketing, Business Development, and Operations to elevate the hospital experience and surface opportunities for improvement, re-engagement, or expansion. You’ll leverage analytics to identify trends, uncover underutilization, and propose solutions that drive mutual success.
Travel Requirement: 20–30%
Your Responsibilities
- Serve as the main point of contact for hospital partners post-onboarding, ensuring long-term satisfaction and growth.
- Analyze hospital utilization patterns and design tailored success plans to optimize fulfillment and reduce churn.
- Host regular check-ins, webinars, and events to foster strong partnerships.
- Collaborate with internal stakeholders to proactively address issues and identify cross-sell or upsell opportunities.
- Use data insights to identify underutilized hospitals and re-engagement opportunities.
- Contribute feedback loops to Product, Marketing, and BD to enhance the hospital experience.
Qualifications
- 3+ years in account management, business development, or customer success (healthcare or veterinary field strongly preferred).
- Proven experience managing B2B relationships and achieving measurable growth outcomes.
- Analytical thinker, able to use data to drive decisions.
- Excellent communication and presentation skills.
- Proficient in CRM systems (HubSpot, Zendesk) and data visualization tools.
- Willingness to travel up to 50%.
Exact compensation may vary based on skills, experience, and location.
California pay range
$110,000 - $145,000 USD
New York pay range
$110,000 - $145,000 USD
Washington pay range
$100,000 - $130,000 USD
Colorado pay range
$95,000 - $120,000 USD
Texas pay range
$95,000 - $120,000 USD
North Carolina pay range
$90,000 - $115,000 USD
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
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