Senior People Operations Manager

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

Roofr is expanding rapidly, with ambitious plans to double both our revenue and headcount in 2025 across Canada, the US, and internationally. To support this growth, we’re looking to strengthen our People Operations team by hiring a Senior People Operations Manager. This high-energy, high-empathy person will play a pivotal role in building and scaling the organization that supports our most important asset—our people.

As a key member of the PeopleOps team, this role will fill critical gaps in our current structure and ensure seamless people operations. The Senior People Operations Manager will partner closely with the Senior Director of People and Talent to oversee essential HR functions like employee relations, performance management, compliance, and learning and development, all while driving company growth and fostering a positive employee experience.

What you’ll get to do:

• Provide coaching and guidance to managers and employees on performance improvement and employee relations matters.
• Ensure compliance with labor laws and company policies across all regions.
• Create learning and development programs and initiatives that provide internal development opportunities for employees and managers, ensuring programs are aligned with business goals.
• Collaborate with the Senior Director of People and Talent to ensure competitive compensation and benefits packages while supporting annual salary reviews and benchmarking exercises to maintain equity across roles and geographies.
• Oversee the implementation of employee feedback initiatives, including surveys and focus groups, and analyze the results to drive actionable improvements.
• Help plan and execute virtual and in-person events that celebrate our achievements and strengthen community ties within a remote work environment.
• Collaborate with the PeopleOps team on strategic initiatives such as DEI programs and retention efforts.

What you'll bring to the role:

• Worked in People Operations at a company of a similar side (about 150-300 employees) with an entity in Canada and a big presence in the US (we're going to maintain about a 80/20 employee split in Canada vs. rest-of-world) and have experience leading a team where colleagues can be separate in both time zones and physical space.
• Proven ability to develop and maintain effective relationships with senior business leaders, managers, and peers.
• High energy, high empathy, and are clearly a cultural champion – both as a role model for our values and by leading cross-functional initiatives to strengthen our culture as we grow. 
• The ability to make recommendations to effectively resolve problems or issues, using wise judgment that is consistent with standards, practices, policies, procedures, regulations, and laws.
• Strong knowledge of Canadian employment law and best practices in HR.
• Proven track record of managing employee relations and performance management processes.
• Ability to work in a fast-paced, remote environment and manage multiple priorities.

Bonus points:

• Experience with HRIS platforms (e.g., Rippling) and HR data analytics.
• Experience with DEI initiatives and programs.
• Background in tech or SaaS environments.

You will be a great fit if you are: 

• A dedicated coach who finds nothing more fulfilling than contributing to a group's success and helping leaders develop.
• A fervent collaborator, an empathetic listener, and a deliberate, data-driven decision-maker.
• An exceptional leader known for your unwavering commitment to ethical principles and sound moral judgment.
• Deeply responsible and accountable, with precise attention to detail while maintaining the context of the big picture.

🏠 What we offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

🏝️ Vacation/Paid Time Off:

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• Medical, dental and vision insurance premiums for employees and their dependents
• Generous Parental Leave policy

🤝 Perks:

• We host 2 retreats per year and great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Remote first culture
• Weekly Friday paydays!

At Roofr, we celebrate individuality and uniqueness. Roofr is proud to be an equal opportunity employer. We are committed to building an organization that empowers inclusion and diversity. We encourage candidates and employees to be true to themselves and express all aspects of their identities. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site (https://boards.greenhouse.io/roofr). Please be cautious of job offers that come from non-company email addresses (@roofr.com), instant messaging platforms, or unsolicited calls.