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Hospitality Coordinator

Charleston, South Carolina, United States

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

Roofstock’s Values → Short-Term Rental (STR) Org Reflection

  • We are entrepreneurs → Launch a startup within a startup
  • We are better together → Work across functions & business units to do it fast and well
  • We focus on impact → Build a profitable business unit with satisfied owners, teammates, and guests
  • We think like investors → Enhance owners’ and Roofstock’s ROI

About the Team

Roofstock’s STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people, in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there’s no such thing as “not my job,” and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win. 

About the Role

As a Hospitality Coordinator, you’ll serve as the on-the-ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays.

This role is a combination of what many companies call a property caretaker and a runner and may at times include work more generally associated with that of a hotel front desk. You’ll be field-based, covering a subset of homes in your zone, and will report to the Team Lead, Hospitality Ops. Your work will directly impact guest satisfaction, review scores, and how well we care for our homeowners’ properties.

Responsibilities

  • Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and reports issues via our task management systems
  • Restock consumables and inventory supplies to maintain FCS readiness
  • Leave hospitality touches such as gifts and welcome notes for arriving guests
  • Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues
  • Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash
  • Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched
  • Track supply usage and flag homes with unusual patterns or repeated problems
  • Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners
  • Support Hospitality Managers with dispatching of field tasks during non-peak times of day
  • Primarily support the operations of your zone while being available to assist other zones as needed based on market need
  • Other duties as assigned

Success Measures

  • Guest satisfaction and review scores (portfolio average above 4.8)
  • Number of inspections completed per shift/day
  • Completion rate and accuracy for assigned tasks
  • Responsiveness to urgent or in-stay issues
  • Homes consistently meeting FCS standards as verified by market leadership

Qualifications

  • 1+ years of experience in hospitality, property care, vacation rentals, or related field
  • Detail-oriented and highly reliable
  • Ability to follow checklists and brand standards consistently
  • Physically capable of lifting 25+ lbs and walking/standing throughout the day
  • Strong communication skills and service-minded attitude
  • Comfort using mobile apps and task tracking tools
  • Valid driver’s license and reliable vehicle required
  • Able to work weekends, holidays, and on-call rotations

Work Environment and Physical Demands

  • Must be comfortable walking, standing, bending, lifting up to 50 lbs
  • Frequent travel within market and regular driving between properties is required
  • Work is conducted primarily in-home, with some supply runs or warehouse coordination as needed
  • Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)

Competitive & Unique Benefits Package

  • Generous PTO Policy
  • 12 Paid Holidays
  • Volunteer Time Off
  • Paid Parental Leave
  • 401k Program
  • Wellness and home office/cell phone subsidies
  • Robust health, dental, vision insurance, and more

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.  

Commitment to Equal Employment Opportunity 

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

#LIONSITE

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