Business Operations Manager

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

Roofstock is looking for a Business Operations Manager to help bridge the gap between strategy, finance, product, and operations. This role sits at the center of the company’s most complex and cross-functional work and is responsible for translating strategic and financial plans into clear operational targets, driving execution, and creating visibility into performance and outcomes. The Business Operations team at Roofstock functions as a group of generalist problem-solvers who partner closely with Finance, Product, Engineering, and Operations. The team plays a critical role in supporting Roofstock’s software development lifecycle, financial planning and accountability, market performance management, and operational improvement agenda. This role is ideal for someone who is comfortable operating in ambiguity, enjoys owning problems end to end, and has a bias toward action and measurable results.

Responsibilities

Strategic execution and planning

• Translate company-level and functional financial plans into actionable operational targets and success metrics
• Support annual and quarterly planning processes by connecting strategy, budgets, and execution plans
• Build business cases, analyses, and recommendations to support leadership decision-making
  
  

Cross-functional initiative ownership

• Lead and manage complex, cross-functional initiatives from discovery through execution and measurement
• Partner with Product and Engineering on initiative discovery, rollout planning, and post-launch impact analysis
• Support prioritization decisions by balancing strategic goals, operational capacity, and financial outcomes
  
  

Financial and operational performance

• Develop, track, and report KPIs to monitor performance against plan and surface risks or opportunities early
• Create visibility into plan-to-actual performance and identify root causes when results deviate from expectations
• Partner with Finance and FP&A to ensure financial plans are grounded in operational realities
  
  

Process ownership and rigor

• Establish clear operating cadences, documentation, and accountability mechanisms for key initiatives
• Improve existing processes or build new ones to drive consistency, scalability, and operational efficiency
• Bring structure, rigor, and clarity to areas where ownership or visibility is currently fragmented
  
  

Qualifications

• 5+ years of experience in business operations, strategy and operations, management consulting, finance, or a similar analytical and execution-focused role
• Experience leading cross-functional initiatives with measurable business impact
• Strong analytical and problem-solving skills, with the ability to translate complex problems into clear, actionable plans
• Comfort working closely with Finance, Product, Engineering, and Operations teams
• High level of ownership, accountability, and bias toward execution
• Strong written and verbal communication skills, including the ability to influence without direct authority
• Experience in a high-growth, technology-enabled, or operationally complex environment is preferred
• Real estate, fintech, or marketplace experience is a plus but not required

Location

This is a 2 day hybrid role in the Bay Area office, effective October 2026. 

Compensation

$128,000 - $135,000 annually. 

Compensation may be adjusted based on location, experience, skills, and interview performance.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position.  Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.  Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package 

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more
• Wellness and home office/cell phone subsidies

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation. 

Commitment to Equal Employment Opportunity 

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.