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Service Coordinator - Commercial Roofing

Birmingham, Alabama, United States

Roof Technology Partners delivers expert commercial roofing solutions built on engineering-driven design, technical expertise, and long-term performance. We specialize in reroofing, service, maintenance, and restoration for complex facilities across the Southeast, using innovative approaches to solve real roofing challenges. At Roof Technology Partners, we offer more than a job, we offer the opportunity to build a lasting career with a team committed to safety, quality, and customer success.

POSITION SUMMARY

The Service Coordinator plays a critical role in supporting daily service operations within the commercial roofing division. This position is responsible for coordinating service work orders, dispatching field technicians, supporting customer communication, and ensuring all service documentation and invoicing are completed accurately and on time. This role directly supports the Service Manager and contributes to operational efficiency, customer satisfaction, and service-driven revenue growth.

 

KEY RESPONSIBILITIES

Scheduling & Dispatch

  • Schedule and dispatch service technicians across the market based on priority, location, and crew availability
  • Coordinate daily routes and mobilization plans to maximize efficiency and minimize drive time
  • Monitor technician progress throughout the day and adjust schedules as needed for weather, emergencies, or shifting priorities
  • Ensure all work orders are properly assigned, tracked, and completed

Work Order Management & Documentation

  • Ensure 100% compliance on work order completion within the CRM system (CenterPoint Connect or similar)
  • Verify all required documentation is completed, including before/after photos, detailed scope notes, materials used, and labor tracking
  • Review submitted work orders for accuracy and completeness prior to close-out
  • Maintain organized digital records of work orders, service history, customer records, and warranties

Invoicing & Close-Out

  • Coordinate with the Service Manager to ensure all completed work orders are invoiced within 24-48 hours of job completion
  • Track open work orders and ensure timely progression from completion to billing
  • Assist with invoice review and customer follow-up as needed
  • Support collections communication when required

Customer Communication

  • Serve as the primary point of contact for incoming service requests via calls, emails, and portal submissions
  • Provide professional, timely communication to customers regarding scheduling, updates, and completion status
  • Maintain strong client relationships through consistent follow-up and service support
  • Assist in identifying service opportunities and supporting service-driven sales initiatives

Operational Support

  • Maintain real-time visibility of field operations and technician locations
  • Support internal reporting on service KPIs including response time, close-out time, and ticket volume
  • Collaborate with the Service Manager to continuously improve workflows and operational efficiency
  • Support onboarding of new field employees by coordinating equipment, paperwork, and scheduling

 

QUALIFICATIONS

Required

  • 2-5 years of experience in service coordination, dispatch, or administrative operations
  • Experience in commercial roofing, construction, or trades services strongly preferred
  • Strong organizational and multitasking skills in a fast-paced environment
  • Excellent written and verbal communication and customer service skills
  • Experience with CRM systems (CenterPoint Connect or similar field service platform)
  • Proficiency in Microsoft Office (Excel, Outlook, Word)

Preferred

  • Familiarity with work order workflows, job costing, and field crew coordination
  • Experience supporting invoicing or billing processes
  • Bilingual (English/Spanish) a plus

Thank you for considering a career with Roof Technology Partners. We believe great teams are built on diverse perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.

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