Office Administrator - Hickerson Lawncare

Are you a highly organized, detail-oriented, and proactive individual with a knack for keeping things running smoothly? Hickerson Lawncare, a leading provider of comprehensive lawn and landscape services in Columbia, Missouri, is looking for a dedicated Office Administrator to join our growing team!

At Hickerson Lawncare, we pride ourselves on exceptional customer service and efficient operations. We're seeking an administrative professional who can be the backbone of our office, ensuring that our day-to-day operations support our field teams and provide a seamless experience for our clients.

About the Role

As the Office Administrator, you will be the central hub of our office, handling a variety of administrative tasks to support our management team, sales staff, and field crews. Your ability to multitask, problem-solve, and maintain a positive attitude will be essential to your success in this dynamic role.

Key Responsibilities

• Front Office Management: Greet clients and visitors, answer and direct phone calls, manage incoming and outgoing mail, and maintain a tidy and organized office environment.

• Administrative Support: Provide comprehensive administrative support to the management team, including scheduling appointments, preparing documents, and coordinating meetings.

• Customer Service: Assist clients with inquiries, schedule services, provide information about our offerings, and ensure a high level of customer satisfaction.

• Data Entry & Record Keeping: Accurately enter and maintain customer data, service records, financial information, and other essential business documents.

• Billing & Invoicing Support: Assist with preparing invoices, processing payments, and managing accounts receivable/payable records in coordination with accounting.

• Scheduling & Dispatch: Assist with scheduling service appointments for field crews and coordinating dispatch as needed.

• Inventory & Supplies: Monitor office supply levels, place orders, and manage inventory to ensure adequate stock.

• Communication: Facilitate internal communication within the team and external communication with clients and vendors.

• General Office Tasks: Perform various other clerical duties as assigned to ensure efficient office operations.

Qualifications

• 2+ years of experience in an office administration, administrative assistant, or similar role.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.

• Experience with CRM software (e.g., Jobber) or similar industry-specific software is a strong plus.

• Excellent verbal and written communication skills.

• Strong organizational skills with meticulous attention to detail.

• Ability to multitask effectively and prioritize tasks in a fast-paced environment.

• Proactive problem-solver with a positive and can-do attitude.

• Strong interpersonal skills and the ability to work collaboratively with a diverse team.

• High school diploma or equivalent; Associate's degree or higher preferred.