IT Engineer (UK)

About Ruggable:

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!

Job Summary:

Ruggable is looking for an IT Engineer to join our growing team in Birmingham. You will play a vital role in integrating, supporting and maintaining our IT systems at our manufacturing facility in the UK. You will also play a key role in the construction, implementation, and commissioning of our IT Systems infrastructure at a new facility in Poland within the first calendar year of employment. You should have experience or exposure with the construction of a new facility from the ground up.

An ideal candidate will be comfortable working cross-functionally and will have a demonstrated track record of collaboration with a variety of internal teams such as professional front office and executives, production and warehousing teams; as well as external stakeholders such as 3rd party low voltage vendors and contractors, electricians, system integrators, value added resellers, software vendors and managed service providers.

Our customers and the experience of our Ruggable team members come first, so expect a focus on project management, organization, punctuality and communication to be the standout qualities of a successful candidate.

This role will be primarily based at our facility in Birmingham. An orientation and training period will be conducted at our United States Los Angeles office, and travel to other Ruggable locations around the world will be expected as needed.

What You’ll Do:

• Provide on-site support to existing team members to deliver a seamless, productive experience
• Resolve employee issues via phone call, instant message, and email
• Provide remote support to users at home and in other locations around the world
• Monitoring and troubleshooting computer systems, servers, and networks
• Configuring and installing network and server equipment on-site
• Installing, configuring and maintaining computer hardware, software, systems, printers and scanners
• Repairing and replacing computer equipment as necessary
• Respond to emergency issues off-hours as they arise
• Assisting with company-wide IT projects and initiatives
• Provisioning accounts, hardware, and devices for new users
• Provide after-hours on call support on a defined monthly schedule

What You’ll Need to Have:

Required:

• 3+ years working experience in IT Helpdesk, NOC, Sr. IT Support Technician or equivalent role
• Experience working in Windows and Mac environments
• Experience using Intune, Azure, Google Workspace, and other management software platforms
• Must be available to work on-site at facility in Birmingham
• Occasional international travel to other facilities in Europe and United States as needed
• Able to work overtime and weekends as needed
• Ability to work on assigned project tasks while maintaining daily operations
• Communicate technical issues to a non-technical crowd
• Excellent written and verbal communication
• Self-motivated and driven to resolve tasks quickly
• Experience working with IT teams across different time zones
• Scrappiness and resourcefulness; not afraid to get your hands dirty and tackle problems
• Dedicated to organization and punctuality

Preferred:

• 1-3 years experience working in a mixed Mac/Unix/Windows environment
• 1-3 years experience working with low voltage vendors and other IT specific contractors and trades
• 1-3 years experience utilizing RMM/MDM tools (e.g.: Solarwinds, Jamf, InTune, etc.)
• Familiarity with VMWare or other Virtual Machine platforms
• Basic understanding of network configurations, IP addressing, networking concepts
• Ability to manage users and access through Active Directory, GSuite, and Slack

Additional Details: 

Schedule:

• Onsite in Birmingham, 5 days a week
• Monday to Friday
• 8AM - 5PM
• Monthly scheduled on-call rotation (1 week)
• Possible weekends or overtime as required

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.