Customer Care Representative

About Ruggable:

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!

Job Summary:

Ruggable is looking for three (3) new full-time Consumer Care Representatives to join our team! This individual will act as the voice of Ruggable, interacting with our North American customers primarily via phone, email, and chat. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with an engaged team.

What You’ll Do:

• Serve as the voice of Ruggable to our customers, delivering excellent customer service primarily via phone, email, and chat
• Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
• Act as a product expert and maintain high understanding of our website, features, and products
• Communicate with management to escalate problems and recommend resolutions to better our customer experience

What You’ll Need to Have:

Required:

• Professional written and verbal communication
• Ability to resolve inbound phone inquiries with high empathy and customer engagement
• Ability to resolve inbound chat inquiries efficiently and concisely
• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Must be a team player
• Must be a self starter and multi-tasker, while remaining responsible and detail-oriented

Preferred:

• Experience with e-commerce companies (i.e., websites + apps)
• Familiarity with Zendesk and Shopify

Compensation:

• $17.50/hr base salary
• Employer matching (up to 3% of base salary) for company sponsored 401K plan

Expected hours per week: 40

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.