IT Support Specialist

Rumble is a high-growth neutral video platform that is creating the rails and independent infrastructure designed to be immune to cancel culture. Rumble’s mission is to restore the Internet to its roots by making it free and open once again.

We’re seeking an experienced IT Support Specialist who can join our growing team. You will be responsible for providing technical support to local and remote employees and be involved in all IT support activities, under the general direction of the Corp IT Director. In this role you will:

• Act as the initial point of contact for all IT requests reported by on-site and remote employees
• Diagnose and resolve technical hardware and software issues, and track all helpdesk interactions
• Identify and escalate situations requiring urgent attention to IT Management
• Assist management with the implementation of company approved IT policies and controls
• Train employees on software, hardware, and technical processes
• Install, test and configure new workstations, peripheral equipment and software
• Assist with onboarding new users & ensure each workstation has appropriate hardware & software
• Other duties as assigned
• Some local & international travel will be required

Requirements:

• Experience with Windows, MAC, IOS, Android operating systems
• Experience with MS365 and/or G-Suite administration
• Ability to diagnose and resolve basic technical issues
• Familiar with end-point management systems
• Passionate and patient about problem solving and customer service
• Diligent following processes, and documentation
• Highly effective communication skills
• Comfortable speaking directly with all levels of staff and management
• Comfortable with ambiguity and changing priorities

Preferred Qualification:

• Microsoft, CompTia A+, Net+ or other certifications are a plus
• At least 2 years’ experience as a help desk technician or other customer support role

Annual Compensation Range: $40,000-$52,000 USD base + benefits + equity

Note: The salary range listed for this position is a good faith estimate based on experience, qualifications, and internal compensation structure. The actual salary offered varies depending on the candidate's skill level and experience.

Why Our Team Loves Working Here:

• We are making a significant financial impact for our video creator community; we’re proud of their success stories
• We enjoy challenging the status quo and going head-to-head against Big Tech
• We aren’t afraid to try new things; we act fast and want to win
• We pay competitive salaries and provide great benefits

EEO Statement:
Rumble is an equal opportunity employer.  We promote an equal playing field where everyone has the same opportunities regardless of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Rumble is an active participant in the e-verify program.

Physical demands of the position:
While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time while using a computer and/or keyboard. The employee is required to communicate verbally and hear.   The employee may be required to walk, reach with hands and arms, balance, and stoop or kneel. The employee may occasionally be required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including the use of computers.