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Customer Onboarding Manager

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Runwise is actively seeking a Customer Onboarding Manager who is self-motivated, has a results-driven mindset, and a proven track record of delivering outstanding customer experiences. In this role, you will report directly to the Director, Customer Onboarding, playing a key role in growing the company by guiding our clients through the onboarding process as efficiently as possible while maintaining a high level of customer service.

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 7500+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 80,000 cars worth of carbon emissions off the road each year.

At Runwise, our barometer for success is customer satisfaction. As a Customer Onboarding Manager, you will become an expert in orchestrating the seamless integration of our groundbreaking products and services into the operations of both new and existing clients. Your role will encompass the removal of barriers, addressing inquiries, and ensuring a frictionless transition from sales to installation - culminating in a seamless handover to respective Customer Success Managers.

Principal Responsibilities:

  • Manage the end-to-end customer journey - orchestrating a seamless experience from initial purchase through installation.
  • Verify the completion of all customer-related tasks prior to scheduling installation appointments
  • Use Salesforce as your primary project management tool to ensure data management
  • Provide support to customers via diverse communication channels, including emails and phone calls, ensuring consistent updates regarding installation progress.
  • Address customer inquiries that arise between the sales phase and their introduction to their dedicated Customer Success Managers.
  • Maintain comprehensive team communication by consistently relaying job status updates.
  • Work hand in hand with your onboarding coordinator to expedite the processing of incentivized installations funded through national utility companies.

Essential Competencies:

  • Enjoy interacting with people from diverse backgrounds and be good at understanding others.
  • Have strong written and verbal communication skills for clear and effective correspondence.
  • Be good at multitasking and managing several tasks at once in a fast-paced environment.
  • Show strong organizational skills with great attention to detail.
  • Be motivated and driven to ensure customer satisfaction and success with our solutions.

This role at Runwise demands an individual who is passionate about fostering positive customer experiences and capable of managing a comprehensive onboarding process that defines excellence. If you are prepared to shape the future of customer engagement within the climate-tech landscape, we eagerly await your application. Join us in our mission to reshape energy utilization and drive environmental stewardship on an unprecedented scale.

What you believe: 

  • No job is too small.
  • Sincerity builds trust.
  • Setbacks fuel progress.
  • Efficiency is vital.

Benefits:

  • Medical, dental, and vision insurance
  • HSA & FSA options
  • Paid Parental Leave
  • Access to Talkspace & Health Advocate
  • Flexible PTO
  • Commuter Benefits
  • 401K
  • Company paid life insurance
  • Voluntary supplemental life insurance
  • Free in-office lunch on Wednesdays
  • Hybrid work environment
  • Summer Fridays
  • Monthly L&D Series
  • Employee Resource Groups (e.g. DEIB Committee, Run Club)

Salary Range: $80,000-$100,000 based on experience (You will work East Coast Hours)

Runwise is proud to be an equal opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having  a tangible impact on reducing carbon emissions across the country.

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