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Warehouse Operations Manager

New York City

Job description

Runwise is seeking a Warehouse Operations Manager to lead day-to-day warehouse execution, procurement coordination, and inventory operations across our growing field services organization. This is a critical management role responsible for translating strategy into execution—owning warehouse performance, people management, and process discipline while partnering closely with senior operations leadership.

THE TEAM

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, cooling, water, etc…) in 8000+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year. Runwise is headquartered in New York City with established markets in Chicago, Boston, and Washington D.C.

THE ROLE

As Warehouse Operations Manager, you will be responsible for end-to-end warehouse operations, including inventory accuracy, procurement execution, picking/packing workflows, and team performance. You will directly manage warehouse associates, procurement specialists, and/or area managers, serving as the primary operational owner beneath senior leadership.

This role requires someone who is hands-on but systems-minded—comfortable on the floor when needed, but focused on building scalable processes, standard work, and accountability as Runwise continues to grow.

You will work cross-functionally with Field Operations, Scheduling, Onboarding, Logistics, Engineering, Product Management, and Vendors to ensure the right materials are in the right place at the right time—without excess cost or downtime.

KEY RESPONSIBILITIES

Warehouse Operations & Execution

  • Own daily warehouse operations including receiving, storage, picking, packing, staging, and outbound shipments
  • Ensure install kits, service call bags, and technician van stock are built, replenished, and accurate
  • Maintain warehouse organization, cleanliness, safety, and layout optimization
  • Support hands-on execution during peak periods or operational escalations as needed

People Management & Leadership

  • Directly manage and develop warehouse associates, procurement staff, and/or area managers
  • Set clear expectations, workflows, and performance standards
  • Coach team members on accuracy, efficiency, and process adherence
  • Act as the primary escalation point for warehouse-related issues

Inventory & Procurement Management

  • Oversee inventory levels, cycle counts, and reconciliation processes
  • Partner with procurement to forecast demand and align supply with installation and service volume
  • Monitor purchasing activity, spending controls, and vendor performance
  • Participate in vendor and manufacturer calls as the operational representative

Process Improvement & Scaling

  • Identify inefficiencies and implement process improvements across warehouse and inventory workflows
  • Develop, document, and enforce SOPs
  • Improve picking accuracy, throughput, storage utilization, and inventory visibility
  • Utilize tracking tools and data to drive operational decisions and continuous improvement

Cross-Functional Collaboration

  • Work closely with Field Operations and Scheduling to anticipate material needs
  • Coordinate logistics and shipment timing to meet operational SLAs
  • Communicate clearly with stakeholders across all levels of the organization

Who you are:

  • Based in the New York City area
  • Comfortable leading teams while staying close to operations
  • Highly organized, detail-oriented, and execution-focused
  • Able to communicate clearly with frontline staff and senior leadership alike
  • Proactive problem-solver who thrives in fast-paced, ambiguous environments
  • Willing and able to work overtime or flex hours as operational needs require

Requirements:

  • 4+ years of warehouse, inventory, or operations experience (with at least 1–2 years in a leadership or supervisory role)
  • Experience managing people and workflows in a physical operations environment
  • Strong analytical skills with high attention to detail
  • Ability to work cross-functionally and manage competing priorities
  • High School diploma or GED required (Bachelor’s degree a plus but not required) 

Runwise is proud to be an equal-opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.

Salary: $100,000-$120,000 annually (Based on experience)

What you believe: 

  • No job is too small.
  • Sincerity builds trust.
  • Setbacks fuel progress.
  • Efficiency is vital.

Benefits:

  • Medical, dental, and vision insurance
  • HSA & FSA options
  • Paid Parental Leave
  • Access to Talkspace & Health Advocate
  • Flexible PTO
  • Commuter Benefits
  • 401K
  • Company-paid life insurance
  • Voluntary supplemental life insurance
  • Free in-office lunch on Wednesdays
  • Hybrid work environment
  • Summer Fridays
  • Monthly L&D Series
  • Employee Resource Groups (e.g. DEIB Committee, Run Club)

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