Back to jobs

Player Support Internship- Spring 2027

New Jersey

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

 

Ready to take the first step in your professional journey? Rush Street Interactive (RSI), a leader in the fast-growing iGaming industry, is offering a 12-week internship focused on customer support and player experience. 

As a Player Support Intern, you’ll work alongside our Customer Support team to learn how we assist players, resolve concerns, and deliver positive experiences across RSI’s online gaming platforms. You’ll develop practical skills in customer communication, problem-solving, issue documentation, and escalation while gaining experience in a dynamic, technology-driven environment. 

You’ll receive guidance from experienced team members, contribute to meaningful customer support initiatives, and gain firsthand insight into how exceptional service builds player trust, satisfaction, and loyalty. 

What You'll Do:

  • Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns. 
  • Develop clear, empathetic, and professional communication skills across customer support channels. 
  • Assist with researching player inquiries, identifying solutions, and escalating more complex issues to the appropriate teams. 
  • Gain experience documenting customer interactions accurately and following established support procedures. 
  • Learn how RSI’s systems and tools help the team provide timely and consistent support. 
  • Contribute to projects designed to improve player satisfaction, support resources, or communication processes. 
  • Participate in training sessions, mentorship check-ins, and ongoing feedback to support your professional development. 
  • Build an understanding of customer support operations within a highly regulated and rapidly evolving industry. 
  • High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support team. 

What You'll Bring:

We’re seeking empathetic and motivated individuals who are eager to learn how excellent customer service creates loyal players and supports business success. You may be a great fit if you: 

  • Have strong written and verbal communication skills 
  • Enjoy helping others and finding solutions to problems 
  • Can remain patient, professional, and composed when handling customer concerns 
  • Are organized and attentive to detail 
  • Are interested in learning how technology supports exceptional customer experiences 
  • Can commit to 20–30 hours per week in a hybrid setting 
  • Are proactive, dependable, and collaborative 
  • Are comfortable working independently, receiving feedback, and asking questions 

No previous iGaming or customer support experience is required—just bring your enthusiasm, empathy, and willingness to learn! 

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Pay Range

$16 - $16 USD

What Makes Us Great:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy – we embrace personal freedom and responsibility
  • Creativity – we are open to new ideas of how we can be better
  • Growth – we want you to develop personally as well as professionally
  • Top-notch professionals who are passionate about what they do
  • People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)

Create a Job Alert

Interested in building your career at Rush Street Interactive? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Important Notice:

If you do not find your country listed in the options below, it means we are unable to legally accept your application at this time. Please check back on our Careers Page periodically to see if there have been any updates to our policies.

Thank you for your understanding and interest in joining our team!

Select...

Important Notice:

If you do not find your state listed in the options below, it means we are unable to legally accept your application at this time. Please check back on our Careers Page periodically to see if there have been any updates to our policies.

Thank you for your understanding and interest in joining our team!

Select...
Select...

Please specify the amount and currency, and indicate whether the amount is gross or net, as well as whether it is annual, monthly, or hourly, if applicable.

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Rush Street Interactive’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...