HVAC Service Manager
About the Company:
Russett Southwest, a trusted and well-established HVAC company serving Tucson, Arizona, is seeking an experienced HVAC Service Manager to lead our team of skilled technicians and service professionals. For decades, Russett Southwest has built a reputation for delivering top-quality residential and light commercial HVAC service, repair, and installation. We pride ourselves on excellent customer satisfaction, safety, and craftsmanship.
Position Summary:
The HVAC Service Manager will oversee daily service department operations, supervise a team of technicians, ensure timely and high-quality service delivery, and drive continued growth through customer satisfaction and operational excellence.
Key Responsibilities:
- Supervise, mentor, and support HVAC service technicians in scheduling, diagnostics, repairs, and installations
- Track KPIs, productivity, and customer satisfaction
- Conduct performance reviews, training, and development programs
- Manage workflow and dispatching to maximize efficiency
- Resolve customer issues with professionalism and care
- Ensure compliance with safety standards and company policies
- Support hiring, onboarding, and retention of team members
- Collaborate with sales and operations to align services with customer needs
Qualifications:
- Minimum 5 years of HVAC experience, including at least 2 years in a supervisory or management role
- Valid HVAC certification and EPA license required
- Strong technical knowledge of HVAC systems, tools, and procedures
- Excellent leadership, communication, and customer service skills
- Proficiency with service software, scheduling tools, and Microsoft Office Suite
- Ability to manage multiple priorities in a fast-paced environment
- Service Titan experience is a plus
Benefits:
- Competitive base salary + performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Company vehicle, phone, and fuel card (if applicable)
- Ongoing training and professional development
- Referral and bonus opportunities
Schedule:
- Full-time, year-round work
- 8–10 hour shifts
- Monday–Friday, with on-call and weekend availability as needed
Job Type: Full-time
Requirements:
- HVAC experience: 5 years (Required)
- Management experience: 2 years (Required)
- EPA Certification (Required)
- Valid Driver’s License (Required)
- Must be 24+ years old
Work Location: In person – Tucson, Arizona
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- HVAC: 5 years (Required)
- Management: 3 years (Required)
License/Certification:
- EPA Certification (Required)
Work Location: In person
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