HVAC Service Manager
Russett Southwest, a trusted and well-established HVAC company serving Tucson, Arizona, is seeking an experienced HVAC Service Manager to lead our team of skilled technicians and service professionals. For decades, Russett Southwest has built a reputation for delivering top-quality residential and light commercial HVAC service, repair, and installation. We pride ourselves on excellent customer satisfaction, safety, and craftsmanship.
Position Overview:
As the HVAC Service Manager, you'll be responsible for overseeing daily operations of the service department, managing a team of skilled technicians, and ensuring top-quality service delivery. You’ll play a key role in optimizing workflow, driving customer satisfaction, and supporting the professional development of your team.
What You’ll Do:
- Lead and support HVAC service technicians in diagnostics, repairs, installations, and scheduling
- Monitor KPIs, team performance, and customer satisfaction metrics
- Conduct regular performance evaluations and training sessions
- Oversee dispatching and job scheduling to maximize efficiency
- Handle escalated customer concerns with professionalism and care
- Ensure all work meets company standards and safety regulations
- Assist with recruiting, onboarding, and retention of team members
- Collaborate with sales and operations teams to align service delivery with customer needs
What We’re Looking For:
- 5+ years of HVAC experience, with at least 2 years in a leadership or management role
- Valid EPA Certification and HVAC credentials
- Strong technical expertise in residential and light commercial HVAC systems
- Proven leadership and team-building skills
- Excellent communication and customer service abilities
- Proficiency in service software and tools (ServiceTitan experience is a plus)
- Skilled in managing priorities in a fast-paced environment
- Must have a valid driver’s license and be at least 24 years of age
What We Offer:
- Competitive base salary plus performance-based bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Company vehicle, phone, and fuel card
- Continuous training and career development
- Employee referral and bonus programs
Ready to lead with Russett Southwest?
If you’re passionate about HVAC, team leadership, and delivering exceptional service, we’d love to hear from you.
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