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HVAC Service Manager

Tucson, Arizona

 

About the Company:
Russett Southwest, a trusted and well-established HVAC company serving Tucson, Arizona, is seeking an experienced HVAC Service Manager to lead our team of skilled technicians and service professionals. For decades, Russett Southwest has built a reputation for delivering top-quality residential and light commercial HVAC service, repair, and installation. We pride ourselves on excellent customer satisfaction, safety, and craftsmanship.

Position Summary:
The HVAC Service Manager will oversee daily service department operations, supervise a team of technicians, ensure timely and high-quality service delivery, and drive continued growth through customer satisfaction and operational excellence.

Key Responsibilities:

  • Supervise, mentor, and support HVAC service technicians in scheduling, diagnostics, repairs, and installations
  • Track KPIs, productivity, and customer satisfaction
  • Conduct performance reviews, training, and development programs
  • Manage workflow and dispatching to maximize efficiency
  • Resolve customer issues with professionalism and care
  • Ensure compliance with safety standards and company policies
  • Support hiring, onboarding, and retention of team members
  • Collaborate with sales and operations to align services with customer needs

Qualifications:

  • Minimum 5 years of HVAC experience, including at least 2 years in a supervisory or management role
  • Valid HVAC certification and EPA license required
  • Strong technical knowledge of HVAC systems, tools, and procedures
  • Excellent leadership, communication, and customer service skills
  • Proficiency with service software, scheduling tools, and Microsoft Office Suite
  • Ability to manage multiple priorities in a fast-paced environment
  • Service Titan experience is a plus

Benefits:

  • Competitive base salary + performance bonuses
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Company vehicle, phone, and fuel card (if applicable)
  • Ongoing training and professional development
  • Referral and bonus opportunities

Schedule:

  • Full-time, year-round work
  • 8–10 hour shifts
  • Monday–Friday, with on-call and weekend availability as needed

Job Type: Full-time

Requirements:

  • HVAC experience: 5 years (Required)
  • Management experience: 2 years (Required)
  • EPA Certification (Required)
  • Valid Driver’s License (Required)
  • Must be 24+ years old

Work Location: In person – Tucson, Arizona

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Company truck
  • Dental insurance
  • Fuel card
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

 

Experience:

 

  • HVAC: 5 years (Required)
  • Management: 3 years (Required)

 

License/Certification:

 

  • EPA Certification (Required)

 

Work Location: In person

 

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