Back to jobs
New

Tenant Services Coordinator

New York

Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies.

Job Summary:

Tenant Service Coordinators are front line representatives of the Company and are responsible for receiving, logging and dispatching tenant’s requests for service in an efficient, friendly, and responsible manner. The Tenant Services Coordinator must be capable of accurately conveying the tenant’s needs to the Property Managers and Maintenance Personnel. All responsibilities should be performed in a manner consistent with RXR’s Core Values as well as the building’s business plan.

Responsibilities: 

  • Tenant Hospitality:
    • Demonstrate that “tenant satisfaction comes first” through excellent communication and customer service skills and a willingness to “go the extra mile” to satisfy a tenant’s request for service.   
    • Develop a good working knowledge of the building and its amenities.  
    • Maintain a pleasant and friendly attitude and excellent interpersonal skills.
  • Administrative Duties:
    • Prepare memos, letters, and welcome packages for tenants and vendors as needed.  
    • File and send Insurance Certificates for tenant move ins/outs and contractors; create and update insurance spreadsheet for quick references of expiration dates.  
    • Maintain and update tenant directory as well as building permits, inspections and emergency vendor lists.
    • Coordinate vendor access to tenant spaces.
  • Financial Responsibilities:
    • Process invoices, track purchase orders and update monthly accruals.  
    • Assist in preparing monthly variance, accruals, and budgets for the asset report.
    • Track all building and tenant utilities for billing and asset reporting.
  • Building Management:
    • Receive tenant calls, log them into the work order program, and contact maintenance personnel or contractors as needed.
    • Coordinate building needs with Tenants, such as interior/exterior window cleaning.
    • Coordinate Tenant needs within the building such as freight elevator reservations or conference room set up.
  • Tenant Safety:
    • Coordinate access control system. 
    • Coordinate Fire Extinguisher inspection for Tenants and Building and maintain Fire Life Safety Floor plans.
    • Notify security of daily construction activities at the Property.    
    • Keep the Tenant emergency contact list up to date.

Qualifications:

Top Competencies

Professionalism: Hospitality-minded, resilient, flexible, positive, goal-oriented, accountable and reliable.

Communications: Builds relationships with tenants, vendors, and colleagues; team player, demonstrates self-awareness. Problem solver. Effectively conveys information (verbal and written), in a timely fashion, with a clear understanding of needs and communication styles of each stakeholder.

Computer Skills: Excel, Monday.com, AVID, Kardin, Watchwire, Worxwell, ANGUS, Yardi, Concur, Utilivisor

Office Administration: Proactive, prioritizes work effectively to meet commitments and manage the office. Able to manage multiple tasks and projects with accuracy.

Problem Solver: Navigates complex, and potentially contradictory, information to effectively assess issues and solve problems. Asks the right questions to analyze situations.

Knowledge Areas

  • Property Management Software (Cove) preferred
  • Microsoft Office Suite, especially Excel required
  • Project Management Software (Monday.com) preferred

Experience and Education

  • Experience in a customer facing position preferred
  • College degree preferred

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary/rate, several factors may be considered as applicable (e.g. location, years of service, specialty, education, relevant experience).

Bonus eligible. 

Pay Range

$60,000 - $70,000 USD

RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. 
RXR is committed to the full inclusion of all qualified individuals. As part of this commitment, RXR will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact 516-506-6847.

 

Create a Job Alert

Interested in building your career at RXR? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RXR’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.