HR Generalist

Who We Are

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy, restorative sleep. Today, Saatva is the largest online luxury mattress brand in the U.S., with more than 20 Viewing Rooms in prime areas across the nation—and we’re growing fast.

We are a people-first company that embraces the idea of total life success, empowering each other to thrive in every aspect of our lives. We offer competitive compensation and a comprehensive benefits package, including robust health coverage, 401(k) matching, and generous paid time off.

Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also certified as a Great Place to Work and have been named among Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We strive to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health—empowering customers to make informed decisions and live well-rested lives.

Saatva is dedicated to crafting luxury, eco-responsible mattresses and bedding at unprecedented value. Awarded Sustainable Product of the Year, we take pride in providing world-class 24/7 customer support. As we plan for continued retail expansion in 2026 and beyond, we invite you to be an integral part of our journey.

What You Will Do

As the HR Generalist, you will support our expanding Retail and Customer Service teams, playing a vital role in delivering a superior employee experience for our front-line employees. We are seeking a data-driven, business-focused HR professional who is ready to elevate their HR expertise and help the People team in building a high-performing, best-in-class organization.

Responsibilities

• Serve as the primary HR liaison for employees within our Retail and Customer Service teams.
• Generate and analyze quantitative HR reports to track key performance indicators.
• Maintain a strong working knowledge of Saatva’s Employee Handbook and policies to guide both employees and managers.
• Respond to inquiries through the Payroll and HR inboxes in a timely and professional manner.
• Develop expertise in ADP Workforce Now, including serving as backup support for payroll processing.
• Ensure accuracy and compliance within the leave of absence and medical accommodation process in partnership with our third-party administrator, managers, payroll, and employees.
• Maintain accurate and compliant digital personnel records and files.
• Collaborate cross-functionally with Payroll, Benefits, and other departments.
• Support supervisors with performance management processes.
• Facilitate employee onboarding and off-boarding, including data entry, I-9 processing, and exit interviews.
• Coordinate HR meetings, events, and team calendars.

What You Will Need

• Bachelor’s degree in Business or a quantitative field preferred.
• 3+ Years of prior HR experience with a solid understanding of HR practices, policies, and procedures.
• Experience with ADP Workforce Now or a comparable HRIS; ADP Payroll experience is a plus.
• Highly organized, detail-oriented, and capable of executing HR projects accurately and on deadline.
• Experience onboarding and offboarding employees, including administrative documentation.
• Ability to create, analyze, and interpret HR metrics to support data-driven decision-making.
• Working knowledge of employment laws and regulations (FLSA, FMLA, etc.).
• Flexibility and adaptability in a dynamic, evolving work environment.
• Demonstrated discretion and sound judgment with strict confidentiality standards.
• Strong communication and interpersonal skills to engage effectively across all organizational levels.
• Ability to identify and resolve employee relations challenges, performance concerns, and HR issues in a timely and appropriate manner.

In-Person Work Environment

Because this role directly supports our frontline teams, regular on-site presence is required at one of our Viewing Room locations to effectively meet daily operational and employee needs.

Primary Locations for Consideration:

• New York, NY
• Paramus, NJ
• Washington, D.C.
• Boston, MA
• Baltimore, MD
• San Diego, CA
• Pasadena, CA

Travel Expectations:
This role requires 25%–35% travel to our retail store locations and additional sites as needed.

Salary Range: $70,000–$80,000 annually, based on experience and qualifications. Final compensation will be determined in accordance with applicable state and local laws.

Work Authorization:
At this time, we are unable to offer visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.

Embark on a rewarding career with Saatva, where you will work alongside a collaborative team that values your expertise and supports your professional growth. Join us in building a workplace that champions excellence, accountability, and continuous development.

Equal Employment Opportunity

Saatva is committed to fostering an inclusive environment that values diverse perspectives, backgrounds, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.