HR Generalist

Multiple Locations

Who We Are

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy, restorative sleep. Today, Saatva is the largest online luxury mattress brand in the U.S., with more than 20 Viewing Rooms in prime areas across the nation—and we’re growing fast.

We are a people-first company that embraces the idea of total life success, empowering each other to thrive in every aspect of our lives. We offer competitive compensation and a comprehensive benefits package, including robust health coverage, 401(k) matching, and generous paid time off.

Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also certified as a Great Place to Work and have been named among Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We strive to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health—empowering customers to make informed decisions and live well-rested lives.

Saatva is dedicated to crafting luxury, eco-responsible mattresses and bedding at unprecedented value. Awarded Sustainable Product of the Year, we take pride in providing world-class 24/7 customer support. As we plan for continued retail expansion in 2026 and beyond, we invite you to be an integral part of our journey.

What You Will Do

As the HR Generalist, you will support our expanding Retail and Customer Service teams, playing a vital role in delivering a superior employee experience for our front-line employees. We are seeking a tech-savvy, business-focused HR professional who doesn't just follow processes but actively seeks to improve them. You will help the People team in building a high-performing, best-in-class organization.

Responsibilities

  • Process Innovation: Identify opportunities to automate manual HR tasks and utilize AI tools to improve team efficiency, document drafting, and response times.

  • Employee Liaison: Serve as the primary HR contact for Retail and Customer Service teams, ensuring a superior employee experience.

  • Data & Analytics: Generate and analyze quantitative HR reports to track KPIs and support data-driven decision-making.

  • Policy Expertise: Maintain a strong working knowledge of Saatva’s Employee Handbook and policies to guide managers.

  • HRIS Mastery: Develop expertise in ADP Workforce Now, maintaining digital personnel records and supporting payroll processing as needed.

  • Compliance & Leaves: Manage the leave of absence and medical accommodation process in partnership with third-party administrators and payroll.

  • Full Lifecycle Support: Facilitate seamless onboarding/off-boarding, including data entry, I-9 processing, and exit interviews.

  • Performance Management: Support supervisors with performance management and employee relations in a timely, appropriate manner.

What You Will Need

HR Expertise & Compliance

  • Experience: 3+ years in HR with a strong grasp of policies, employee relations, and employment law (FLSA, FMLA, etc.).

  • Operations: Proven track record in full-lifecycle onboarding/off-boarding and supporting performance management.

  • Education: Bachelor’s degree in Business or a quantitative field preferred.

Systems & Data Fluency

  • HRIS Proficiency: Strong experience with ADP Workforce Now (Payroll experience is a major plus).

  • Data-Driven: Ability to create, analyze, and interpret HR metrics to drive informed business decisions.

Tech-Savviness & Innovation

  • AI Literacy: Proficiency in using Generative AI tools (e.g., Google Gemini, ChatGPT) to enhance productivity and draft communications.

  • Process Improver: A proven ability to identify administrative "bottlenecks" and implement technical or automated solutions to solve them.

Professional Core

  • Communication: Exceptional interpersonal skills to engage effectively with both frontline associates and executive leadership.

  • Reliability: Highly organized and detail-oriented, with the discretion to handle confidential matters with sound judgment.

In-Person Work Environment

This is a full-time, 100% on-site role (5 days per week). Because this position directly supports our frontline retail teams, a consistent physical presence is required to effectively manage daily operations and meet employee needs in real-time.

Eligible Locations:

  • New York, NY | Paramus, NJ | Washington, D.C.

  • Boston, MA | Baltimore, MD | San Diego, CA | Pasadena, CA

Travel Expectations:
 This role requires 25%–35% travel to our retail store locations and additional sites as needed.

Compensation & Benefits

  • Salary Range: $80,000–$90,000 annually, based on experience and qualifications. Final compensation will be determined in accordance with applicable state and local laws.

  • Medical, Dental, and Vision Insurance: Comprehensive coverage available for you and your family.

  • Retirement: 401(k) Plan with Employer Match.

  • Paid Time Off: Paid Vacation to ensure you stay rested and restored.

  • Bonus Program: Eligibility for company performance-based bonuses.

  • Financial Wellness: FSA, HSA, and Commuter Benefits.

  • Wellness & Discounts: * Discounted Gym Membership.

    • Employee Referral Bonus Program.

    • Significant discounts on Saatva products for you, your friends, and your family.

Work Authorization:
At this time, we are unable to offer visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.

Embark on a rewarding career with Saatva, where you will work alongside a collaborative team that values your expertise and supports your professional growth. Join us in building a workplace that champions excellence, accountability, and continuous development.

Equal Employment Opportunity

Saatva is committed to fostering an inclusive environment that values diverse perspectives, backgrounds, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Compensation

$80,000 - $90,000 USD

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