Join SADA as a Senior Customer Engineer (Google Maps Platform)
Overview
SADA, an Insight Company, a leading Google Maps partner, is seeking a Google Maps Platform Customer Engineer who is pivotal in ensuring the seamless integration and optimal performance of Google Maps Platform and APIs for our diverse customer base. This role requires a unique blend of technical expertise, customer focus, and problem-solving skills. As a Customer Engineer, you will be the primary technical point of contact for our customers, providing expert guidance, troubleshooting issues, and driving product adoption.
Your Mission
As a Senior Customer Engineer (Google Maps Platform) at SADA, you will be the technical linchpin for our customers, ensuring they maximize the value of the Google Maps Platform. You'll provide expert guidance, troubleshoot complex issues, and drive product adoption, building strong, lasting relationships with our clients.
Pathway to Success
#Heart is at the core of our engineering, and we are driven by a deep commitment to ensure our customers receive an exceptional experience throughout their journey of migrating, developing, modernizing, and operationalizing their systems on the Google Cloud Platform. We genuinely care about their success and strive to build strong, supportive relationships.
Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, customer feedback at the close of projects, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.
As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks.
Responsibilities
Technical Expertise:
Develop a deep understanding of Google Maps Platform products, features, and APIs.
Provide technical guidance and support to customers on platform integration, usage, and best practices.
Troubleshoot and resolve complex technical issues, collaborating with engineering teams as needed.
Conduct code reviews and provide recommendations for optimization and performance improvements.
Customer Focus:
Build strong relationships with customers, acting as their trusted advisor.
Understand customer needs and requirements, translating them into actionable solutions.
Proactively identify customer pain points and propose innovative solutions.
Provide exceptional customer service through timely and effective communication.
Product Knowledge:
Stay up-to-date on the latest Google Maps Platform features and updates.
Provide feedback to product teams on customer needs and feature requests.
Contribute to the development of knowledge base articles and training materials.
Problem Solving:
Analyze complex technical issues and develop effective solutions.
Collaborate with cross-functional teams to resolve customer problems.
Drive continuous improvement in customer support processes and tools.
Expectations
Required Travel: 10-20% travel to customer sites, conferences, and other related events.
Customer Facing: You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly. Common touchpoints occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.
Onboarding/Training: The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.
Job Requirements
Required Credentials:
None are specifically required, but Google Cloud certifications are highly valued.
Required Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related field.
Strong programming skills in languages such as JavaScript, Python, or Java.
Experience with web development and APIs.
Demonstrated ability to troubleshoot and solve technical problems.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Passion for technology and customer success.
Deep understanding of the Google Maps platform and API's.
Useful Qualifications:
Experience with Google Cloud Platform (GCP).
Knowledge of mapping and geospatial technologies.
Experience in a customer-facing role.
Join our team and help shape the future of mapping!
The base salary range for this full-time position is $162,000-$170,000 + sales incentives and benefits. Within the range, individual pay is determined based on job-related skills, experience, relevant education/certification or training, and work location.
