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Senior/Lead Client Success Manager

New York, New York, United States

About Safari AI
The Company's vision is to Automate Action of the leading companies in the physical economy, from Entertainment, QSR's, Retail and beyond. It's using computer vision AI to Measure, Alert and provide AI-generated Recommendations at the operations of leading companies such as Merlin/Legoland, Universal Orlando, 7-11, Tanger Outlets, Manhattan Mini Storage, Charlotte Hornets, Calgary Flames, and more. In the near future, Safari AI will use this data and to suggest how its clients can optimize its SOPs to generate more revenue and create more valuable guest and staff experiences.
 
Safari AI is seed-funded by leading venture capital investors and expects to raise its Series A in 2025.
 
Leadership & Culture
Safari AI is co-founded by Ali Vahabzadeh & Kaiwen Yuan, two leaders who have meaningful exits under their belts and have managed large, high-performing Go To Market and Engineering teams. The company is headquartered in NYC where the GTM team is based and works from the office five days a week, while Engineering is distributed between North America and Brazil. 
 
About You And How You Succeed At Safari AI
You're excited about building a product and creating a market that hasn't been done before. You have a strong bias toward action when you are stuck but are not afraid to ask for help when you need to. You're high agency, and eager to test new ways of doing things, taking advantage of the freedom and culture an early stage startup can afford you. You're eager to lead the  company's engagement with category leaders in a variety of industries, solving some of their biggest challenges.

About the Role
Up to now, Client Success and upselling existing clients has been executed by the CEO and others on the Go To Market team. Now that the enterprise client roster is expected to quadruple by year-end, the Company needs a dedicated leader to help these existing clients succeed and grow on the Safari AI platform. This first Senior manager will operate out of the Company's Midtown Manhattan office and report to and work directly with the CEO and Co-founder.

Requirements for the Role

  • Mandatory #1 Requirement: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
  • Fast technical learner, without needing to be an engineer; not afraid to ramp up quickly on technology 
  • Experience crafting and communicating ROI, Payback Periods, and other financial performance metrics
  • Proven ability and willingness to jump focus from industry to industry by having exposure to multiple business models at once
  • Early- to Mid-stage startup experience, preferably in a "doer" role, not just management
  • Excellent written and verbal communication skills
  • Excited to work in the office daily with other teammates
  • Willingness to travel - sometimes often - to face-to-face client meetings 

What Safari AI offers

  • An opportunity to shape an early-stage AI startup and revolutionize how businesses improve their Speed of Service and Optimize Operations
  • Professional growth at a fast-growing, venture-funded startup with proven founders
  • Competitive salary and meaningful equity for early team leaders
  • Unlimited vacation days
  • Generous health benefits (Health, Vision, Dental)
  • 401k contributions enabled
  • Brand new, top of the line hardware and whatever else you need to help you win

Why bet on Computer Vision and Safari AI? 
1. Huge opportunity hiding in plain sight: leveraging already-installed cameras to automate and real-time action on operational data
2. Large chasm between customer knowledge and market availability, i.e. customers don't know what is available in the market...yet.
3. No clear industry leader in computer vision; everyone is small and unbranded (i.e. no Amazon or Google in the room to compete with)
4. Very modular, allowing Safari AI and its customers to invent whole new use cases on a regular basis
5. Developed the tech and data pipelines over three years and invested several million dollars and is now ready to scale
6. Already the market leader in enterprise CV by working with industry leaders with billions in revenue

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