Solutions Engineer, Implementation

As a Solutions Engineer, Implementation you'll be a technical champion, supporting customers throughout their SafeBase journey – pre-sales, onboarding, and beyond. You’ll act as a trusted advisor to help our customers achieve their business objectives through technical solutions.

How you’ll make an impact:

• Operate in a consultative manner and are seen as a trusted partner, subject matter expert and advisor
• Shape SafeBase’s future by influencing product strategy and priorities based on your deep understanding of customer needs.
• Own the implementation and configuration of our Enterprise customer’s integrations (e.g. Salesforce, SAML and DocuSign integrations)
• Regularly communicate with diverse, internal stakeholder groups, including Product, Engineering, Sales, and Customer Success.
• Engage with the SafeBase Product team to align our product roadmap with customer requirements.
• Provide ongoing technical support to customers, troubleshooting issues related to integrations, NDAs, and customer error tracking.
• Act as the technical subject matter expert and clearly articulate the value of SafeBase solutions and the methods to our customers.
• Act as a technical advisor to key customer stakeholders, liaise with technical professionals such as CISOs, Security Teams, and IT managers to ensure long term success.
• Champion customer knowledge by crafting comprehensive help articles and technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices.
• Actively look for ways to improve our processes through your experience, team collaboration and customer feedback.

We’re looking for someone who has:

• 5+ years in a similar role at a B2B SaaS company.
• Entrepreneurial mindset - previous experience as an early joiner in a technology startup or evidence that you are scrappy with a "get-it-done" attitude. You thrive in an ambiguous environment and want to wear many hats.
• A track record of working on multiple projects simultaneously, while operating independently to drive projects to completion
• High-level technical understanding of software and concepts such as Cloud Service Providers, Identity Providers(IdPs), CDN’s (Cloudflare, Akamai, Fastly), Authentication Providers (Auth0), Email Delivery Services (Postmark, Courier)
• Strong analytic and problem solving skills with a knack for attention to detail.
• A history of successfully working in similar roles with large enterprise customers. You understand that onboarding new tools at large organization involves managing multiple moving parts.
• A creative mind. As a small team, major features can take time to build. You know how to take what a customer wants and find alternative ways to enable them to accomplish their goals with the existing product.
• Experience working with cross-functional teams (e.g. Sales, Product, Customer Success, Engineering).
• Experience being customer facing and enjoys helping customers reach their business goals.

Nice to haves:

• Previous security industry experience. While a formal security background isn’t required, it would certainly help.
• Prior roles at security software companies and a familiarity with security terms and acronyms.
• Familiarization with automation tools such as Zapier, Tray, or Tines.
• Previous exposure to SIEM/Audit tools such as DataDog, Sentry, Fullstory, BigQuery, and Mixpanel.
• High level understanding of technical concepts such as SAML, JSON, DNS, and REST APIs.
• General knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills

Our Benefits:

• Medical, dental and vision coverage
• 6% 401k match
• Work-from-home setup stipend
• Flexible working hours
• Equity in our company
• Generous time off and parental leave policies

Job descriptions are just a description. SafeBase is full of curious optimizers, which is why we value unique experiences, abilities and opinions.  If this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

Remote @ SafeBase

We believe that working remotely shouldn’t cause any barriers to a great employee experience, so from onboarding to day to day operations, when you work remotely at SafeBase your colleagues and leaders are only as far as a *virtual* tap on the shoulder away. Our roles require 10% travel as we like to meet yearly for collaboration. 

Core Values

Customer-First: We prioritize our customers over the long term and value our reputation above short-term gains.
Extreme Ownership: We take pride in the quality of our work and the success of the company. We take accountability and act like owners, not renters.
Hunger: We find ways to get more done with less, ruthlessly prioritizing to operate with the necessary speed without sacrificing quality.
Win and Fail Together: Our combined success relies on effective communication, collaboration, assuming best intent, and a culture of continuous learning.