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Client Growth Manager

New York, New York, United States

Client Growth Manager

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

About the Role

Sage operates in a “land-and-expand” motion with senior-living operators. After Sales lands a pilot, you’ll turn early wins into portfolio-wide rollouts, measurable value realization, and durable executive partnerships. You’ll execute upon and further refine the expansions playbook, strengthen client relationships, and translate the value that the Product and Client Success teams have delivered into long-term, multi-community growth. Our company mission is to enable modern aging, and this role will help us grow with like-minded organizations to realize that mission.

This position will require up to 50% travel - spending time in-person with our partners and in-person at our office in New York City.

Responsibilities

  • Quarterback portfolio expansion. Build and execute expansion strategies that move partners from pilot(s) to multi-community deployments across their portfolio, including new products and add-ons
  • Forecast and hit targets. Maintain a rigorous view of expansion pipeline; deliver against quarterly revenue and retention goals
  • Be the executive point of contact. Cultivate C-suite and regional champions at operators, REITs, and PE-owned platforms; lead regular business reviews, align on goals, and remove blockers
  • Quantify ROI and operational impact (e.g., workflow efficiency, risk reduction, care outcomes); package insights into crisp, fact-based narratives that drive buy-in and budget approval
  • Orchestrate cross-functional expansion sprints. Translate operator goals into a clear plan, and coordinate with Implementation/Client Success/Product/Engineering/Marketing to achieve said goals
  • Escalate and de-risk. Serve as an executive escalation path internally and externally; anticipate issues and orchestrate fast, durable resolutions
  • Represent Sage in the market. Join partner executive meetings and relevant industry events to deepen relationships and unlock new avenues of growth

Qualifications

  • 4+ years in enterprise account management, sales or biz dev – ideally in health tech, senior living, or care delivery
  • Proven record working with VP/C-suite stakeholders and navigating complex, value-based commercial motions
  • Demonstrated success securing renewals and/or expansions across multi-site portfolios
  • Executive-ready communication; skilled at framing financial and operational impact
  • Product curiosity—you go deep enough to credibly match capability to operator outcomes
  • Ability to go deep to understand and speak to product capabilities
  • Self-starter with high ownership; comfortable orchestrating cross-functional stakeholders

Client Growth Manager

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

About the Role

Sage operates in a “land-and-expand” motion with senior-living operators. After Sales lands a pilot, you’ll turn early wins into portfolio-wide rollouts, measurable value realization, and durable executive partnerships. You’ll execute upon and further refine the expansions playbook, strengthen client relationships, and translate the value that the Product and Client Success teams have delivered into long-term, multi-community growth. Our company mission is to enable modern aging, and this role will help us grow with like-minded organizations to realize that mission.

This position will require up to 50% travel - spending time in-person with our partners and in-person at our office in New York City.

Responsibilities

  • Quarterback portfolio expansion. Build and execute expansion strategies that move partners from pilot(s) to multi-community deployments across their portfolio, including new products and add-ons
  • Forecast and hit targets. Maintain a rigorous view of expansion pipeline; deliver against quarterly revenue and retention goals
  • Be the executive point of contact. Cultivate C-suite and regional champions at operators, REITs, and PE-owned platforms; lead regular business reviews, align on goals, and remove blockers
  • Quantify ROI and operational impact (e.g., workflow efficiency, risk reduction, care outcomes); package insights into crisp, fact-based narratives that drive buy-in and budget approval
  • Orchestrate cross-functional expansion sprints. Translate operator goals into a clear plan, and coordinate with Implementation/Client Success/Product/Engineering/Marketing to achieve said goals
  • Escalate and de-risk. Serve as an executive escalation path internally and externally; anticipate issues and orchestrate fast, durable resolutions
  • Represent Sage in the market. Join partner executive meetings and relevant industry events to deepen relationships and unlock new avenues of growth

Preferred Qualifications

  • Senior Living ecosystem fluency (Operators, REITs, Private Equity), including investments, asset management, budget cycles, and regional dynamics.
  • Consistent quota attainment in prior roles, with a history of meeting or exceeding targets across multiple quarters.
  • Experience building repeatable playbooks for pilot-to-portfolio expansion.
  • Familiarity with handling sensitive information appropriately and aligning to info-security norms in healthcare contexts.

Benefits and Pay

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host off-sites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunch and a fully stocked snack bar. While we are an in office culture, this position does have the opportunity to be remote.

Our benefits package for employees includes competitive base compensation along with stock options and an incentive bonus if we hit 2025 revenue targets (to be determined). The expected annual salary range for this role are between $150,000-$175,000 USD, depending upon the job level, which will depend on your level of expertise, your experience, and your qualifications. We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

EEO Statement

Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.

 

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