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Senior / Staff Site Reliability Engineer

New York, New York, United States

About Us

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

About this Role

Sage provides life-saving functionality that improves the lives of our older population. This role is critical to ensure Sage can live up to its mission to be a 24x7, highly available platform for elder care. As a Site Reliability Engineer, you’ll partner with engineering teams across the organization to achieve four 9s of uptime for our platform.

Responsibilities

  • Design and evolve highly reliable system architectures, ensuring high availability, fault tolerance, and scalability across Sage’s production infrastructure.
  • Lead complex incident response efforts, coordinating across engineering teams to quickly diagnose and resolve production issues while driving thorough post-incident reviews and long-term reliability improvements.
  • Define and implement organization-wide observability practices, including metrics, logging, tracing, and actionable alerting to ensure strong visibility into system health.
  • Establish and maintain reliability standards, including defining SLIs, SLOs, and error budgets, and partnering with engineering teams to integrate these practices into the software development lifecycle.
  • Drive automation and infrastructure improvements that reduce operational toil and improve the efficiency and reliability of deployments, monitoring, and operational workflows.
  • Partner with engineering teams on system design and architecture reviews, ensuring reliability, scalability, and operational best practices are considered early in the development process.
  • Evolve Sage’s cloud infrastructure, including networking, compute, storage, and security practices to support scalable and resilient systems.
  • Operate and improve critical data infrastructure, ensuring high availability, performance, backup strategies, and disaster recovery processes for production databases.
  • Lead capacity planning and auto-scaling efforts, ensuring infrastructure and systems scale effectively as product usage grows.
  • Build internal tooling and platforms that improve the developer experience, simplify debugging, and enable safer and more reliable deployments.

Qualifications

  • 7-12+ years of experience in software engineering, infrastructure engineering, or site reliability engineering, operating large-scale distributed systems in production.
  • Experience operating and supporting edge or device-based systems, including managing connectivity, observability, remote updates, and reliability for distributed hardware deployments such as IoT or field devices.
  • Strong networking fundamentals, including experience debugging distributed system issues across load balancers, DNS, TLS, and VPC networking within platforms like Amazon Virtual Private Cloud or similar cloud networking environments.
  • Experience operating and scaling production databases, including performance tuning, replication, backup/recovery strategies, and high availability for systems such as PostgreSQL, MySQL, or distributed databases.
  • Deep expertise in cloud infrastructure, such as Amazon Web Services or Google Cloud Platform
  • Strong experience designing and operating highly available systems, including strategies for redundancy, failover, disaster recovery, and capacity planning. Expertise in containerization and orchestration, particularly with Kubernetes and modern container platforms.
  • Advanced observability and monitoring skills, using tools such as Datadog, Prometheus or Grafana.
  • Strong programming ability in languages commonly used for infrastructure and reliability engineering (e.g., Go, Python, or Java), with experience building internal tooling and automation.
  • Deep knowledge of infrastructure-as-code practices, including tools like Terraform or Pulumi. Proven experience leading reliability initiatives, such as defining SLOs/SLIs, improving incident response processes, and driving post-incident reviews.
  • Ability to influence engineering teams across the organization, guiding best practices for reliability, scalability, and operational excellence.
  • Strong incident management and production debugging skills, with experience coordinating responses to complex outages and improving long-term system resilience.

Preferred Qualifications

  • Experience introducing and scaling SRE practices in early-stage or high-growth organizations, helping transition teams from reactive operations to proactive reliability engineering.
  • Experience designing disaster recovery and business continuity strategies, including multi-region deployments, backup validation, and recovery testing for critical systems.

Benefits and Pay

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host offsites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunch and a fully stocked snack bar. While we are an in office culture, we allow up to 2 remote days per week.

Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary range for this role is $175,000-$230,000 USD, depending on your level of expertise, your experience, and your performance in the interview process. We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

EEO Statement

Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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