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Product Operations Manager

New York, New York, United States

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

About this Role

The Product Operations Manager is responsible for ensuring that Sage products can be successfully activated, deployed, and scaled across clients.

This role sits at the intersection of Product, Engineering, Implementation, and Client Success. The Product Operations Manager will define the processes that enable product activation, support complex client launches, ensure internal teams are trained on product workflows, and monitor product performance once deployed.

They will serve as the internal point of contact for high-priority activations such as EHR integrations and other complex product launches. This role will also work closely with Product and Engineering teams to improve internal tools and workflows that support product activation and operational scale.

Responsibilities

  • Own the end-to-end process for activating high-priority Sage products and integrations with clients
  • Serve as the internal point of contact for product activation questions, escalations, and issue resolution
  • Define, document, and continuously improve scalable activation workflows, SOPs, and quality standards
  • Create training materials and enable internal client-facing teams to successfully activate and support products
  • Partner with Product, Engineering, Design, Implementation, and Client Success to improve activation tools and operational workflows
  • Jump into high-priority client activations and calls to troubleshoot issues, unblock progress, and ensure successful launches
  • Triage, prioritize, and coordinate resolution of activation-related product issues, bugs, and support tickets
  • Build and monitor dashboards and metrics to evaluate product adoption, health, and operational performance
  • Identify trends, root causes, and process gaps, and turn them into recommendations that improve product quality and organizational scalability

Minimum Qualifications

  • 6+ years of experience in product operations, product management, business operations, technical program management, or similar roles
  • Experience leading product launches, integrations, or product activation programs in a SaaS environment
  • Experience working closely with engineering teams on technical products
  • Strong problem-solving ability with comfort diagnosing technical issues
  • Experience working cross-functionally with product, engineering, and client-facing teams
  • Ability to translate product functionality into operational workflows and documentation
  • Strong communication and organizational skills
  • Experience setting up product dashboards and analyzing product performance data
  • Experience improving internal software tools used by operations or client-facing teams

Preferred Qualifications

  • Experience in healthcare technology or EHR integrations
  • Familiarity with analytics tools, or product analytics platforms

Benefits and Pay

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host offsites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunch and a fully stocked snack bar. While we are an in office culture, we allow up to 2 remote days per week.

Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary range for this role is $165,000 to $200,000 USD, depending upon the job level, which will depend on your level of expertise, your experience, and your qualifications. We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

EEO Statement

Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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