Services Coordinator

Location: Hybrid (20-25% in the field, 75-80% remote). Clients are located throughout the San Francisco, Marin County & Upper San Mateo Peninsula regions.

Schedule: 35-40 hrs. per week (variable schedule)

Compensation: $37-39 / hr.

Sage Eldercare Solutions is a well-established Bay Area eldercare organization committed to the highest standards of compassionate care for seniors. We are a growing practice in San Francisco, San Mateo, Santa Clara, Marin, and select East Bay counties, and have built a reputation for superior client service, dedicated to offering wise eldercare solutions that promote quality of care and quality of life for older adults. For more information on our company, please visit www.SageEldercare.com.

The Care Management Client Services Coordinator works in partnership with assigned members of the Care Management team under the supervision of the Care Management Operations Lead, and plays an essential role in ensuring that clients receive the highest level of care, leading to optimal outcomes.  

The Care Management Client Services Coordinator is responsible for the following: 

Assistance to Care Managers:  Provides one on one assistance to Care Managers, as assigned. In addition to those responsibilities described below, specific duties may include:

• Participation in initial client assessments in order to help synthesize findings, follow up on specific  recommendations and establish a relationship with client
• Implementation of designated aspects of the client’s Care Plan, including following through on interventions
• Follow up communication with responsible parties and professionals providing services to clients, as needed and appropriate
• Contributes to the overall support and functioning of the Care Management team, through active participation in Care Management meetings and by supporting coverage of cases, as needed
• Under the direction of the Care Manager and when needed, conducts in-person visits to support client care, including meeting clients at their home or in the field as well as other client facing activities.
• Meets an established billable utilization rate as a percentage of total work time.

Resource Identification:  Researches and utilizes highest quality, well-vetted resources, goods and services for our clients, helping them to maintain their highest-level functioning and quality of life.

• Identifies and utilizes systems for sourcing resources, goods and services for clients (ie, Task Rabbit, Amazon, Instacart, etc.). Research the most up-to-date effective resources and applications, when needed.

Special Projects: Partners with Care Managers to perform thorough and effective research on assigned topics. Provides a clear report and proposed action plan.Client Files:  Ensures that AlayaCare client profiles are complete, accurate, and up to date, from initial set up through ongoing service provision. This includes, but is not limited to: client demographics, medication lists, on-call notes, etc.

• Responsible for initial set up of new cases, including populating AlayaCare client profile, and set up of all required documents comprising a complete client file.
• Performs regular audits of client files to ensure that they are accurate, complete, and up to date. Reports back to the Care Management Operations Lead for corrective action, as needed.

Care Management Resource Manuals: Ensures that Care Management Handbook and Resource Guide are up-to-date and accurate.

• Develops and maintains systems for ensuring that only current, in-use information, protocols and forms appear in key shared resources. 

Vacation Coverage: Initiates and manages the coordination of Care Manager time-off coverage plans to ensure continuity of care and to prevent service gaps for clients, as needed.

Qualifications

• B.A. / Associates degree and/or equivalent experience in the health or elder care fields, preferred.
• High level of experience and adept in using a range of technology, including Google Suite, Relational Databases (ie Bigtime or other time capture software), Zoom., Google meets
• Highly experienced in the use of spreadsheets to organize tasks and data effectively.
• Demonstrated ability to perform research on a variety of topics.
• Excellent verbal and written communication skills, with the ability to create written documentation that is clear, succinct, and flows logically.
• Demonstrated experience developing and implementing efficient administrative processes to ensure that data is easily accessible to multiple users.
• Commitment to maintaining the highest level of client confidentiality.

Skills and Abilities 

• Highly resourceful problem-solver, capable of thinking through new solutions to challenges. 
• Self-starter with the ability to ask the right questions, take initiative, and see projects through to completion.
• Proactive approach to identifying issues and seeking solutions.
• Able to work independently as well as collaboratively as a member of a multidisciplinary team.
• Proven ability to form respectful and professional working relationships with a wide variety of colleagues, clients and professionals.
• Highly organized, with great attention to detail  
• Able to prioritize among multiple tasks and competing demands to manage time effectively. 
• May transport clients as part of job responsibilities. Must maintain a valid driver’s license and meet the organization’s auto insurance requirements.

Sage Eldercare Solutions is an Equal Opportunity Employer.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.