Network Engineering II - India

Why you'll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all US consumers.

Sagent powers servicers and consumers. You power Sagent!

About the Role:

The Network Engineer Specialist role at the Network Operation Center represents a pivotal position within Sagent's team. The primary focus of this role is on proactive troubleshooting of network issues, ensuring that any problems detected by Sagent's monitoring tools are addressed promptly and efficiently. The specialist will be expected to actively engage with the Operation Center, collaborating with a team dedicated to maintaining network integrity and performance. This position requires a proactive approach to network management, with a strong emphasis on preemptive measures to prevent downtime and service disruptions. The ideal candidate will have a robust understanding of network infrastructure, experience with monitoring tools, and a commitment to continuous improvement within the Operation Center's operations.

Key Responsibilities:

• Troubleshoot Network Issues: Act as the first point of contact for cloud (Azure, AWS, Google) and on-premises network troubleshooting, quickly identifying and resolving issues to minimize downtime.
• Network Maintenance: Perform regular maintenance checks on network infrastructure to prevent potential failures.
• Proactive Monitoring: Implement and manage network monitoring tools to track performance metrics and identify anomalies before they impact operations.
• Alert Management: Develop and refine alerting systems (Thousand Eyes, Logic Monitor, Dynatrace) to notify the team of potential issues, ensuring swift action can be taken.
• Capacity Planning: Analyze network usage trends to predict growth and scale network resources accordingly.
• Incident Management: Respond to and resolve network incidents with clients, documenting actions taken, root cause analysis and implementing preventive measures and network lessons learned to improve future response.
• Network Optimization: Continuously assess network performance and adjust configurations for optimal functionality.
• Security Vigilance: Monitor network security, collaborate with the cybersecurity team, and act on alerts regarding potential threats.
• Technical Assistance: Provide expert-level support and technical guidance to team members and other departments.
• Reporting: Generate regular reports on network status and metrics, incident response effectiveness, and areas for improvement.
• Documentation: Maintain detailed documentation of network setups, configurations, and troubleshooting guides.

Qualifications:

• Bachelor's degree in computer science, Information Technology, a related field or 4 – 7 years of relevant work experience
• Proven experience in network troubleshooting and operations.
• Expertise in networking protocols and network management tools preferred.
• Some cloud networking experience preferred.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.

What We Offer:

• A competitive salary and comprehensive benefits package.
• A culture that values work-life balance.
• Opportunities for ongoing training and professional development.
• A collaborative and innovative work environment.

 #LI-SM-1

Perks!   As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1!  We offer a comprehensive package including Remote/Hybrid workplace options, Group Medical Coverage, Group Personal Accidental, Group Term Life Insurance Benefits, Flexible Time Off, Food@Work, Career Pathing, Summer Fridays and much, much more!

Why Sagent?  Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.