Consumer Sales Advisor

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

Itel is committed to diversity and inclusion, from hiring, recruiting, training and development, promotion, remuneration, and a host of other facets. We value each employee as family and prioritize showing our appreciation through the host of benefits we offer - competitive salaries, medical, dental and vision insurance coverage, paid training, staff transportation and more.

Key Responsibilities

• Deliver Sales Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV and Internet Content Product Offerings. 
• Adds/Changes/ Inquiries: Delight and grow existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, downgrades and other miscellaneous inquiries.  
•  The Advisor will consult with customers on these service calls to identify customer technology needs and offer product solutions they may not currently have and/or we can offer at a better value.   
• Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales Goals.
• Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs

Skills and Key Competencies

•  6+ months experience in a sales role  
• 2+ years’ experience using a PC with various software packages 
• 6+ months experience in a fast-paced environment managing multiple tasks 
• 6+ months experience working with detailed data 
• Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service
• Ability to meet or exceed sales goals 
• Ability to handle a high volume of phone calls in a structured, contact center environment
• Understanding of the telecommunication industry 
• Problem solving skills (i.e. customer complaints, competitive issues) 
• Excellent interpersonal communication skills (i.e., verbal, written, listening) 
• Demonstrated success in a competitive sales environment 

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid St. Lucian National ID Card, a personal commercial bank account, and a complementary Police Certificate of Character, in addition to having the necessary academic qualifications and experience for the position that best suits you.