Support Operations Project Manager

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. 

About the Opportunity

About the opportunity:

The Support Operations team is dedicated to empowering the Salsify Support organization to operate with greater productivity and efficiency while delivering exceptional service to our customers, partners, and internal teams. Our mission is to optimize processes, implement impactful solutions, and drive initiatives that enhance both the team's performance and the overall customer experience.

As a Project Manager within Support Operations, you will play a pivotal role in ensuring the successful execution of strategic projects and the seamless management of daily operations. Your efforts will span critical areas across our SupplierXM, ProductXM, Custom Readiness Report, Technical Account Management, and Continuous Engineering groups where your contributions will directly influence the team's success.

In this role, you will collaborate closely with Support leadership, subject matter experts, and cross-functional teams—including R&D, Customer Success, and Sales—to align on priorities, establish clear expectations, and coordinate project activities. Through thoughtful planning, effective communication, and strong teamwork, you will drive projects forward, ensuring milestones are met and delivering measurable outcomes that support the organization's goals.

How you'll make an impact:

• Manage successful completion of Salsify Support projects focused on operational efficiency, cross-functional engagement and collaboration, and of course, delivering best in class support to our customers.
• Manage day to day operational tasks including workforce scheduling and shift management.
• Play an important role working with Support leadership and subject matter experts in preparing the wider Support team for all releases from our R&D teams.
• Ensure all project records and artifacts reflect team goals and project scope, as well as updated progress and status.
• Collaborate with responsible parties to ensure timely completion of tasks and appropriate resourcing is available.
• Develop an understanding of the Salsify product in order to better understand the needs of our customers and our Support team members. 
• Use a streamlined, productive approach with stakeholders to deliver valuable, sustainable outcomes easily integrated into Support ways of working.
• Report on project status to relevant stakeholders, tracking project progress, issues/risks, and mitigation plans.

You'll enjoy this role if you have:

• You have 3+ years of project management experience in visible, problem-solving positions in fast-paced, high-tech companies; SaaS and SaaS Support experience preferred.
• You are able to maintain command over a higher volume of variably-sized projects pivoting throughout your day and balancing your time throughout the week to drive outcomes.
• You demonstrate solid PMO competencies and behaviours, including plan management for project activities/scope/deliverables/timeline/budget, risk/issue/change management, and comfort and alignment in utilizing a Project Management system and other tools as a project’s source of truth.
• You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. You are a constant risk/issue/change identifier who coordinates multiple teams to reach resolution.
• You foster great relationships with internal teams. You are unafraid to address issues head on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the team knows you are working in their best interest and toward a common goal.
• You work within established processes and tools to navigate projects through all stages of their lifecycle. You work collaboratively with management to resolve complex change management and escalated team dynamics.
• You are comfortable and energized by spending your day interacting with many different people across multiple levels.
• Project Management Certification preferred.

#LI-IA1 #LI-Remote

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.