Account Manager

POSITION DESCRIPTION

ROLE: ACCOUNT MANAGER, SHOPPER/OMNI
TEAM: ACCOUNTS

OVERVIEW
Salt’s in-house shopper marketing & omni team is looking for a super star Account Manager to support on a top tier, global CPG account with a portfolio of iconic brands.

Account Managers are responsible for overseeing small to large size programs, and the cross functional teams that contribute to program development & execution. The Account Manager acts as client advocates and work with internal departments to ensure that client needs are understood and satisfied. You may assist with selling-in programs, day-to-day program management, overcoming client challenges, collecting and analyzing data, and improving the overall client experience.To succeed in this position, you should have exceptional communication, attention to detail and problem-solving skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients.

This is currently a Hybrid work opportunity with 2 days in office required at our Salt Toronto Head Office.

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CORE RESPONSIBILITIES

Client Relations

• Building relationships with clients based on trust and respect

• Producing and executing on behalf of clients with excellence

• Communicating with clients to understand their needs and deliver this information back to your direct manager and/or team

• Maintaining updated knowledge of client products and services

• Collecting and analyzing data to learn more about consumer behaviour, before the program and afterwards

• Acting as an extension of your client throughout the planning, execution and wrap-up phases – always keeping your client top of mind

Program Management

• Preparing clear and concise program briefs, that will be delivered to the appropriate team and leveraged to guide the overall development of the project

• Developing and maintaining work back schedules for all programs; keeping client informed of any changes to timelines throughout the entire program life cycle

• Leading execution of all National programs with excellence, building and maintaining close relationships with internal project managers and external production partners

• Overseeing tactical programs, providing guidance and leadership to junior account team members

• Maintaining client status tracker and leading client status meetings, ensuring all team members have their appropriate details up to date on a weekly basis

Team

• Collaborate with internal Salt departments to facilitate client need fulfillment

• Liaising with your manager on a regular basis, ensuring they are aware of your activities, informed on client updates, and can support you as required

• Helping to guide junior account team members, with opportunity for direct reports

Financial

• Understanding agency pricing model

• Building medium sized program budgets

• Reconciling all sizes of program budgets; staying in close contact with the finance team as required

• Staying on budget in all circumstances, and ability to recognize when a budget may not be sufficient and communicating this to your manager

• Ability to review budgets with clients, providing detailed overview of budget breakdown and pricing rationale

• Supporting with driving business growth in an effort to reach objectives

Business Operations

• Overcoming challenges and making suggestions to improve processes

• Supporting teams and committees within Salt to create positive culture and test/implement new policies, processes and procedures

• Supporting your team with ancillary projects that support either the client or Salt on a daily basis

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EXPERIENCE & SKILLS

• 4 - 5 years’ experience in the marketing industry, with understanding of shopper marketing and familiarity executing shopper marketing programs

• High level understanding of core retailers within Canada is an asset

• Exceptional verbal and written communication skills

• Adaptability and strong problem-solving skills

• Experience managing program budgets

• Excellent active listening skills

• Experience presenting in front of internal and external teams

• Ability to build rapport and collaborate with others both internally and externally

• Proven organizational skills

• Of consumer behaviours and industry trends

• Strong foundational technology skills – familiarity with O365, social & digital media

• Passion for marketing and partnerships

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Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.

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