Creative Resource Manager

POSITION DESCRIPTION

ROLE: CREATIVE RESOURCE MANAGER

TEAM: THE KITCHEN NORTH AMERICA

LOCATION: CHICAGO (HYBRID - 2-3 DAYS ONSITE)

ABOUT THE KITCHEN NORTH AMERICA

The Kitchen brings together a range of disciplines and capabilities. It’s a team of creatives, producers, data analysts and social experts working together to deliver remarkable ideas that live in a variety of mediums, from everything from social to TV. This team moves at the speed of culture. It is built to respond to trends and events as they happen, coming up with the ideas that transcend social media to capture the spirit of the moment, earn media impressions, and get the country talking. 

Are you ready to join an award-ambitious team that's making waves in the advertising industry? Our incredible team has been recognized internationally by industry giants like Cannes, One Show and was named Campaign's Global ‘In-House Agency of The Year’, further solidifying our position as a leader in the industry. Join us and be a part of something truly special - a team that's dedicated to creating ground-breaking work and pushing limits.

At The Kitchen, we're not just looking for individuals who want to be a part of the advertising industry - we're looking for trailblazers who are ready to lead the way to the next big thing! We want individuals who are passionate about producing award-winning work and have an innate drive to their craft and are eager to generate innovative ideas both within and outside of the brief.

OVERVIEW

As a Creative Resource Manager, you are responsible for understanding the inner workings of the entire creative department — who makes up the team, the roles they play, each person’s strengths and opportunities, how they work, and who is best suited for a particular assignment.

You will play a critical role in organizing and managing resourcing across a dynamic creative department of 55+ people. You are resourceful, highly organized, and a natural connector. You are passionate about creative work and understand the process behind producing great content, campaigns, and social work.

Working closely with creative leadership and cross-functional teams, you will help ensure projects are properly staffed, timelines are clearly communicated, and the team has what they need to deliver high-quality work efficiently and effectively.

CORE RESPONSIBILITIES

• Work collaboratively with cross-functional agency teams and creatives to outline schedules and deliverables for projects.
• Keep track of each phase of projects, ensuring the creative team has the right resources in place to complete their work successfully.
• Manage creative resourcing across the department, balancing workload, capacity, timelines, and shifting priorities across individuals and teams.
• Maintain accurate resourcing data in monday.com across multiple projects and workstreams.
• Review and process all incoming creative requests with support and sign-off of the Sr. Resource Manager
• Ensure incoming requests are submitted with all necessary information, assets, and alignment to agency process.
• Ability to proactively identify when to engage freelance support to meet project demands without compromising timelines or team sustainability.
• Build strong relationships with peers and partners across the agency.
• Help create the conditions for creatives to do their best work by improving visibility, communication, and workflow across the department.

EXPERIENCE & SKILLS

• 5+ years of experience in the advertising industry in project management, resourcing, traffic, or a related function.
• Experience with project management or resourcing software (monday.com)
• Strong ability to build rapport and collaborate with internal and external partners.
• Confident communicator comfortable working in fast-paced, changing environments.
• Strong foundational technology skills, including familiarity with Microsoft 365, social, and digital media platforms.
• Adaptable, proactive, and solutions-oriented, with strong problem-solving skills.
• Ability to manage multiple schedules, deadlines, and competing priorities.
• Passionate about creative work and the process behind bringing ideas to life.
• Organized and systems-oriented, with experience establishing timelines and identifying information and asset requirements needed to keep projects moving.

The Kitchen, Kraft Heinz are committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.

The anticipated annual base salary range for this position is $95,000–$105,000 USD. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of