Staff Engineer, DRAM Customer Quality

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Staff Engineer, DRAM Customer Quality

The Customer Quality & Reliability (Q&R) team is accountable to identify any major product quality and reliability issues as early as possible and help resolve them swiftly. You will be part of the DRAM memory Customer Quality team to support Tier 1 customers for DRAM products. This is a customer facing role responsible for coordinating failure analysis of advanced memory products such as LPDDR, DDR components and DIMMs, HBM, or GDDR used in customer’s applications. The role requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications, application, platform debug, quality, compliance and ad hoc inquiries. The role requires the tracking and reporting issues for visibility, escalation as needed and follow-up.

What You'll Do

• Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.
• Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
• Incident Management – You will be working closely with various functional teams in both DSA and DSK to drive all technical communication through closure on excursions impacting your assigned accounts.
• Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
• Create and maintain a system to track details for a customers’ Quality related requirements across global teams.
• Drive solutions to deliver consistent results and sustainable customer satisfaction impact.

Job ID: 42237

Location - Location: Hybrid with at least 3 days in office in San Jose, CA office location remainder of time to work remotely.

What You Bring

• Bachelor's with 10+ years of relevant industry experience, or Masters with 8+ year or PhD in Electrical, Computer Science or related Science with 5+ years of Industry Experience Preferred
• Experience in Automotive or Mobile sector semiconductor is preferred.
• Semiconductor memory or closely related semiconductor industry experience.
• Experience in a B2B customer facing role supporting highly technical content.
• Excellent collaboration and communication skills is a must.
• Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.
• DRAM or other high-performance memory IC design, application, test, or product engineering.
• Platform design related to memory controller or memory channel and interface.
• Advanced component packaging for high speed interface.
• Semiconductor Component Quality and Reliability.
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-SK1

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