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Manager, Automotive Customer Engineering / FAE

Detroit, Michigan, United States

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To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period. 

Advancing the World’s Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. 

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

The automotive market & business landscape has taken on a renewed excitement with a number of new technical and systematical challenges.  Samsung Device Solutions America seeks to be at the forefront of this evolution by being the leader in solving these challenges and providing memory solutions that contribute to tomorrow’s automotive market. Come be a part of this exciting team! 

Samsung Device Solutions America is currently searching for a highly talented, motivated self-starter to join our growing Automotive group in our Customer Engineering / FAE team. This is an individual contributor role with responsibility for several key accounts, with a focus on the automotive market in the eastern & central US. The ideal candidate will be responsible for design-in and technical support of existing and future Samsung Memory (DRAM/FLASH) for Automotive Business.

  • Enable Global Sales by collaborating directly with the customer's design/development engineers/managers and various internal planning and marketing teams to assure that the best Samsung products are designed in to customer systems.
  • Work to identify the most optimal memory solutions for a customer’s needs by considering key variables such as memory type, density, speed, power, cost effectivity, lifecycle, and availability; all while emphasizing Samsung's business and technological strategies.
  • Learn & understand customers’ future roadmaps and long-term technical requirements to ensure Samsung memory products will meet their future needs. Be able to identify any misalignments and effectively communicate these findings to internal stakeholders. Drive development and quality teams to fulfill customer requirements.
  • Conduct technical meetings to promote new products, share product roadmaps, and address technical issues. Present Samsung's technical trend information and roadmaps to customer's key engineers and management.
  • Develop and maintain business relationships with Key design/development engineers and managers.
  • Provide timely technical support by answering technical questions and communicating in an efficient manner. Develop subject matter expertise needed to provide first-line technical or operational issue resolution.
  • Track new designs & device qualification of projects; Supply device samples and follow up of sample test & qualification; Support sales and marketing during volume business phase
  • Strive to assure that Samsung is qualified in every possible memory application. Report quality status and qualification schedules to Samsung management on a regular basis, highlighting obstacles and strategies. Escalate to appropriate business or technical directors if higher customer involvement is needed to conclude Root Cause Analysis.
  • Train and direct all applicable field sales resources (SSI sales, Reps & Distributors and FAEs) on product roadmap and offerings, key focus products, how to target memory design-wins, providing sales enabling tools, application notes, etc. to enable design-wins & memory sales.
  • Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development

Location: This will be working Onsite at our Detroit office based in Southfield, 3 days a week with the flexibility to work remotely the remainder of your time

Job ID: 42380

What You Bring

  • Bachelor’s degree in Electrical Engineering or related fields and more than 10+ years or Master’s Degree in Electrical Engineering or related fields and more than 8+ years of experience or PhD with 5+ years in Electrical Engineering, Computer Science or related field preferred.
  • 5+ years semiconductor industry experience, strong understanding of memory products, ecosystem and roadmaps
  • Automotive industry experience and understanding ecosystem
  • Experience working in a customer facing role
  • Strong communication & presentation skills and ability to negotiate at all levels
  • Familiar with various Field Applications Engineering problem-solving techniques, general semiconductor fabrication technology, manufacturing process, and testing processes.
  • Good understanding of semiconductor (DRAM & NAND, CPU/GPU/SOC) industry ecosystem: vendors/suppliers, partners, OEM/ODM/CM, influencers
  • You’re inclusive, adapting your style to the situation and diverse global norms of our people.
  • An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
  • You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
  • Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-MD1

What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance. 

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range

$120,890 - $187,110 USD

Equal Opportunity Employment Policy 

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Covid-19 Policy
To help keep our employees, customers, and communities safe, we’ve developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances. 

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https://semiconductor.samsung.com/us/careers/privacy

 

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