Customer Happiness Associate [1099 - Contract]

Sandboxx is the leading platform dedicated to finding and building technology solutions throughout a service member's military life cycle. We're looking for people with drive and initiative who are excited about making great technology and a positive attitude for our service members.  Come help us build meaningful solutions for the military community!

Customer Happiness Associate

Location: Remote

Type: 1099 Contractor 

Sandboxx is on a mission to support service members and their loved ones throughout their military journey. From basic training to active duty and beyond, our platform helps families stay connected while offering resources to service members at every step.

We’re looking for a Customer Happiness Associate to join our team as a 1099 contractor. This role is perfect for someone empathetic, detail-oriented, and comfortable working in a fast-paced, fully remote environment.

Responsibilities

• Deliver outstanding customer support via Intercom, our primary customer service tool.
• Respond promptly and professionally to inquiries, troubleshoot issues, and provide solutions.
• Ensure customers feel heard, supported, and valued throughout their interaction with Sandboxx.
• Collaborate with internal teams (engineering, product, operations) to escalate and resolve complex issues.
• Maintain accurate records of customer interactions and feedback in Intercom.
• Identify common customer pain points and share insights to help improve processes, tools, and product features.
• Uphold Sandboxx’s commitment to providing compassionate, mission-driven support.

Requirements

• 2+ years of customer service experience in a remote, digital-first environment.
• Proficiency with Intercom or similar customer support platforms (e.g., Zendesk, Freshdesk, Help Scout).
• Strong written communication skills - clear, concise, and empathetic.
• Ability to manage multiple conversations and priorities at once.
• Reliable, self-motivated, and comfortable working independently as a contractor.
• Tech-savvy and able to learn new systems and processes quickly.

Preferred Qualifications

• Experience supporting mobile apps, subscription services, or e-commerce customers.
• Familiarity with military culture or prior experience supporting military families.
• Available to cover 8 hours on the weekend

Contract Details

• This is a 1099 contractor position.
• The hours will be from 12:00 to 8:00 p.m. EST, Monday through Thursday, and 9:00 am to 5:00 pm EST on Sunday. 
• Hourly rate based on experience.

At Sandboxx, we believe that technology should serve people, not replace them.

Help us shape the future of how service members stay connected, informed, and empowered, while building with the tools of tomorrow.

Sandboxx is an equal opportunity employer - if you are a continuous learner who enjoys startups in either tech or military, you'll thrive at Sandboxx.  We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, sexual orientation, veteran or military status, or any other legally protected characteristics.  This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training.  Sandboxx is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. 

To all recruitment agencies: Sandboxx does not accept agency resumes.  Please do not forward resumes to our jobs alias, Sandboxx employees, or any other organization location.  Sandboxx is not responsible for any fees related to unsolicited resumes.