Senior Specialist, Strategic Programs and Enablement

The Senior Specialist, Strategic Programs and Enablement is accountable for the strategy, architecture, and continuous optimization of strategic programs and enablement systems that strengthen organizational scalability, improve franchise execution, and align cross-functional initiatives to business growth objectives. You define how Trilliad designs, operationalizes, and scales enablement programs across a distributed franchise environment — translating organizational strategy into repeatable frameworks, governance structures, and operational guidance that improve consistency, adoption, and performance outcomes. You influence senior stakeholders and cross-functional teams without direct authority, shaping the enablement architecture that determines how the organization executes at scale.

Which means that on a day-to-day basis, you will:

Strategic Program Leadership

• Shape scalable frameworks, systems, and operational structures that strengthen organizational effectiveness and execution across the franchise network
• Define and evolve strategic enablement initiatives aligned to organizational priorities and long-term franchise growth objectives
• Drive organizational alignment across cross-functional programs and enterprise initiatives that impact franchise performance
• Partner with leadership to align strategic initiatives with franchise and operational priorities

Program Architecture & Operationalization

• Architect repeatable systems, playbooks, tools, and governance structures that support execution across the organization
• Lead the lifecycle of strategic initiatives from design through implementation, optimization, and scale
• Operationalize strategic programs that improve scalability, consistency, and organizational performance across distributed franchise environments
• Evaluate program effectiveness and strengthen initiatives based on business impact, adoption, and organizational needs

Enablement & Organizational Effectiveness

• Design frameworks, resources, and operational guidance that improve execution and adoption across franchise teams and stakeholders
• Translate organizational strategy into actionable enablement initiatives and operational programs that strengthen franchise-level execution
• Identify opportunities to improve organizational consistency, collaboration, and performance outcomes through enablement system design
• Strengthen alignment between leadership priorities and franchise-level execution through structured enablement approaches

Cross-Functional Leadership & Alignment

• Influence stakeholders across Sales, Marketing, Operations, Client Success, and Leadership to integrate strategic initiatives without direct authority
• Align enterprise initiatives that strengthen scalability, operational effectiveness, and business performance across distributed teams
• Facilitate prioritization, communication, and alignment across multiple business functions to ensure enablement programs support organizational objectives
• Partner across functions to embed enablement systems that improve cross-organizational execution

Measurement, Optimization & Continuous Improvement

• Define and monitor key performance indicators tied to program effectiveness, organizational adoption, and business outcomes
• Analyze trends, operational metrics, and stakeholder feedback to identify improvement opportunities and strengthen enablement impact
• Recommend and implement strategic improvements that strengthen scalability and organizational impact based on performance data
• Establish continuous feedback loops that improve enablement effectiveness and operational execution over time

How you’ll do it

Because how we do things matters just as much as what we do at Trilliad, our Leadership Principles should act as a compass directing the everyday behavior of every teammate across the organization:

Growth Obsessed. For our business, our clients, and our Selves.	Create Client Value. Become irreplaceable
Business is Personal. Cultivate relationships. Make space for connection. Care about each other.	Tighten-Up. Focus, discipline, and rigor count.
Lighten-Up. Humor and laughter deepen bonds.
Strategy Without Execution Is Just Dreaming. Hope is not a strategy. Vision matters—so does execution.	You Have the Ball. Be accountable. Take action. Go the distance.
Be One Team. No lone wolves. Have each other’s back and help each other out.	Run Towards Problems. Symptoms signal deeper causes. Find the root.
Raise The Bar. Good is the enemy of great. Better never stops—be a Difference-Maker!	Have the Hard Conversation. Be direct and empathetic. Speak the truth, kindly. Feedback is a gift.
Confusion Is a Choice. Stay curious—Seek to understand. Share context—seek to be understood.	Celebrate Results. Make recognition a habit. Shine a light on what’s working, big or small.
The Journey Matters. Meaningful work takes time. Be patient. Think: the next 90 days and the next 10 years.	Think “We” not “Me.” Prioritize what’s best for the business, the team, and the journey.

What You’ll Bring – Skills, Knowledge, and Experience

All Difference-Makers are expected to meet the Trilliad Standard for Transferable Skills and Knowledge, which defines the core capabilities every teammate must bring—regardless of role, function, or level.

Trilliad transferable skills	Trilliad transferable knowledge
·       Contextual Awareness ·       Critical Reasoning and Thinking ·       Data/Analytic Acumen ·       Empathy ·       Judgment and Discernment ·       Moral Courage ·       Pattern Recognition and Systems Thinking	·       AI Literacy ·       Responsible and Effective AI Use ·       Trilliad’s Business and Commercial Context

The following domain-specific Skills, Knowledge, and Experience are additionally required in order for you to be great in this role.

Domain-specific skills

• Strategic program architecture — You design the structure, governance, and operational logic of enablement programs that must scale across a distributed franchise network, requiring you to anticipate adoption barriers and build systems that work in varied franchise contexts
• Enablement systems design and operationalization — You translate strategic intent into repeatable frameworks, playbooks, and tools that franchise teams can execute consistently, which determines whether organizational strategy becomes operational reality or remains aspirational
• Cross-functional influence without authority — You shape decisions and secure alignment across Sales, Marketing, Operations, and Leadership teams in a distributed environment where you have no direct control, requiring you to build credibility through expertise and commercial grounding
• Organizational alignment and change enablement — You identify misalignment between leadership priorities and franchise execution, then design interventions that close those gaps and improve adoption of strategic initiatives across the organization
• Performance measurement and optimization — You define what success looks like for enablement programs, monitor adoption and impact metrics, and use that data to strengthen program design and organizational effectiveness over time
• Executive communication and facilitation — You translate complex program architecture into clear strategic narratives for senior stakeholders, and facilitate cross-functional alignment conversations that determine how enterprise initiatives are prioritized and resourced
• Systems thinking and operational optimization — You see how enablement programs interact with broader organizational systems, identify leverage points where small design changes create disproportionate impact, and continuously strengthen program effectiveness based on that understanding
• Decision-making under ambiguity and complexity — You make program design and prioritization decisions when stakeholder needs conflict, data is incomplete, and organizational context is shifting, requiring you to balance strategic intent with operational pragmatism

Domain-Specific Knowledge

• Strategic enablement and operational excellence principles — You must understand how enablement programs drive organizational performance so that the frameworks and systems you design are grounded in what actually improves execution, not just what looks structured
• Organizational design and scalable program development — You need to know how distributed organizations adopt and execute strategic initiatives so that the programs you architect account for franchise variability, resource constraints, and adoption dynamics
• Commercial drivers impacting organizational performance and growth — You must understand what drives franchise revenue, profitability, and client retention so that enablement programs are aligned to business outcomes, not just operational activity
• Business performance measurement and KPI development — You need to know how to define meaningful success metrics for enablement programs so that you can demonstrate impact, identify improvement opportunities, and secure continued investment in strategic initiatives
• Distributed and franchise-based operating environments — You must understand how franchise networks operate, how decisions are made, and how enablement programs are adopted across semi-autonomous business units so that the systems you design work in that context

Domain-specific experience

• 7+ years leading strategic enablement, transformation, or operational excellence initiatives in complex organizational environments, with direct accountability for program design, stakeholder alignment, and measurable business impact
• Experience designing and scaling programs across distributed, franchise, or multi-unit business environments where you had to account for variability in execution capability, resource availability, and local market context
• Experience influencing senior stakeholders and cross-functional teams to secure alignment and adoption of strategic initiatives without formal authority, demonstrating your ability to build credibility through expertise and commercial grounding
• Experience translating organizational strategy into operational execution by designing frameworks, playbooks, and governance structures that teams could adopt and execute consistently
• Experience improving adoption, consistency, and organizational performance across complex systems by analyzing performance data, identifying root causes of execution gaps, and implementing targeted interventions
• Experience leading initiatives requiring both strategic planning and hands-on execution, demonstrating your ability to operate at the intersection of program architecture and operational delivery

The anticipated annual base salary range for this role is $135,000 - $150,000, based on a good‑faith estimate at the time of posting. Actual compensation within this range will depend on factors including experience, skills, and geographic location. In addition to base salary, this role is eligible for Trilliad’s benefits package, which includes health insurance, retirement savings plan, paid time off, and other benefits.

 

About Trilliad

Trilliad, a market-leading Growth Services Provider (GSP), solves challenges and drives results for Growth Leaders across Sales, Marketing and Customer Success. Trilliad’s full-service solutions deliver competitive advantage for the brands it works with by optimizing their sales and marketing strategies, processes, skills and technology. Trilliad drives efficiency and predictability at the intersection of Sales, Marketing, and Customer Success to increase seller productivity, lower cost per lead, decrease cost per sale, accelerate time to close, and drive customer lifetime value.

At Trilliad, culture is our backbone. It shapes how we think, behave, and treat one another, and it defines how our clients, partners, and communities experience us. Every company has a culture and at Trilliad we make ours intentional—anchored in our Leadership Principles. These principles guide every decision and interaction: putting the company first, obsessing over growth, remembering that business is personal, and ensuring strategy turns into execution. We succeed by being one team, striving for greatness, speaking the truth, and holding ourselves accountable. We lighten up with humor, stay patient and disciplined, run towards problems, celebrate results, and never accept confusion as an option. This is the culture you step into at Trilliad—purposeful, lived, and continually developed.

The Trilliad Agreement 

If you want to be part of building a truly great growth company—and if you want to help cultivate a culture that is differentiated and that creates value for customers and colleagues alike—then you might be a fit for Trilliad.  

Accepting that invitation means more than bringing your skills, knowledge, and experience to bear in your role. It also means working in alignment with our Leadership Principles, which guide how we show-up for each other, our customers, and the work. Because at Trilliad, how we do things matters just as much as what we do. 

When you show up in this way—bringing your best and living our Leadership Principles—you can expect Trilliad to uphold its side of The Trilliad Agreement: a workplace in which we grow, connect, and thrive. 

A workplace where we grow: 

• You’ll stretch your skills and shape your career through work that pushes boundaries and raises the bar. 

• You’ll have access to world-class training and development. 

• You’ll have the clarity and tools to deliver results that matter. 

A workplace where we connect: 

• You’ll be guided by leaders who are worth following. 

• You’ll build relationships that go beyond the job. 

• You’ll be invited to offer thoughtful feedback, and when you do your voice will be heard. 

 A workplace where we thrive: 

• Great results will be recognized and celebrated. 

• You’ll work in an environment with teammates who have your back. 

• You’ll receive competitive pay and benefits that recognize your impact and support you inside and outside of work.