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Client Relations Associate

Arlington, VA

About Sands Capital:

We are an active, long-term investor in leading innovative businesses globally. Our approach combines analytical rigor and creative thinking to identify high-quality growth businesses that are creating the future. Through an integrated investment platform spanning venture capital, growth equity and public equity, we provide growth capital solutions to institutions and fund sponsors in more than 40 countries (detailed on our website www.sandscapital.com).

Position Summary:

Sands Capital is seeking a motivated Client Relations Associate to provide day-to-day support and servicing to existing clients, consultants, intermediaries, and internal stakeholders. This role involves responding to client and consultant inquiries, client reporting, client onboarding, and maintaining critical operational systems (e.g., Salesforce). Our entrepreneurial and team-oriented culture values individuals who take initiative, work effectively in a deadline-driven environment, and always think with a client-first mentality. The ideal candidate will thrive in a collaborative and dynamic environment and possess strong analytical and organizational skills.

Work Expectations:

This role is expected to work from our Arlington, Virginia office (HQ) on a hybrid schedule of 2-3 days per week in-office (specifically, Tuesdays and Wednesdays) or more as directed by your manager, depending on the role and team needs. Please know that the hybrid schedule is subject to change, as directed by our Executive Management Team, at any time.

Position Responsibilities:

The Client Service Team seeks to provide superior service to both internal and external counterparts. The position’s responsibilities include, but are not limited to:

  • Serving as the day-to-day contact for clients, consultants, and intermediaries;
  • Accurately fulfilling customized data requests to illustrate investment results, attribution, portfolio characteristics, etc., of the firm’s public equity portfolios;
  • Completing due diligence questionnaires and other client reporting requests;
  • Coordinating client onboarding by supporting contract negotiation and operational setup;
  • Maintaining client information, databases, and metrics utilized by the Client Relations Team for use in its business development and client retention efforts;
  • Developing a deep understanding of Sands Capital’s investment philosophy, strategies, and vehicle offerings;
  • Executing other departmental or firm wide projects, as requested;
  • Performing other professional and administrative responsibilities, as needed; and
  • Exhibiting behaviors consistent with Sands Capital’s Mission, Values, and culture.

Position Qualifications:

  • Undergraduate degree from an accredited university;
  • Strong interest and understanding of global capital markets and growth equity investing;
  • Fast learner with excellent analytical and problem-solving skills;
  • Detail-oriented, highly responsive, with strong interpersonal skills to collaborate across functional teams and all levels of the organization;
  • Strong written and verbal communication skills, ability to communicate effectively with senior professionals and subject matter experts;
  • Demonstrable ability to perform position responsibilities independently with a high degree of efficiency and accuracy;
  • Excellent time management, planning, and organizational skills;
  • Knowledgeable in Microsoft Office (specifically, Excel, Word, and PowerPoint); and
  • Experience with Advent APX, FactSet, Loopio, Salesforce, Seismic, and investment-management related databases (e.g., eVestment) a plus.

Required Behavioral Characteristics:

Identified below are Behavioral Characteristics that the firm holds in high regard and believes are critical for high performing individuals and teams at Sands Capital: 

  • Having impeccable integrity;
  • Exhibiting superior client service skills (to include both internal and external clients);
  • Exhibiting strong interpersonal skills;
  • Demonstrating a strong work ethic in a fast-paced, professional environment;
  • Operating with a high degree of initiative, self-discipline, and motivation;
  • Being able to collaborate and work effectively as part of a team, while also being able to work independently with a high degree of efficiency and accuracy;
  • Assuming the best of others; and
  • Being motivated by a job well-done.

Sands Capital’s Values:

Identified below are Values the firm holds in high regard and believes are critical for high-performing individuals and teams at Sands Capital:

  • Integrity & Trust: Do what is right, not what is popular. Deliver on commitments.
  • Client-Centered: Always act in the best interest of our clients.
  • Commitment to Excellence: Strive to learn and improve. Implement best practices.
  • Focus: Identify and concentrate on “what matters”.
  • Long-Term Perspective: Appreciate that time allows sound decisions to demonstrate their worth. Avoid short-term thinking.
  • Independent Thinking: Have the courage to develop and articulate your own convictions. Debate others openly and honestly.
  • Teamwork: Collaborate to gather facts, develop perspective, build conviction, and support timely decision-making.
  • Positive “Can-Do” Attitude: Demonstrate a willingness to tackle any task.
  • Graciousness: Reflect kindness and courtesy at all times.
  • Balance: Enjoy your work while balancing professional activities with interests beyond the firm.
  • Meritocracy: Know that talent and achievement will drive your success at Sands Capital.

How to Apply:                                   

To be considered, candidates must submit a resume that specifically outlines your qualifications for the position. If you wish to apply for this position, please do so via Sands Capital Management’s Careers page at http://sandscapital.com/careers/.

Salary and Benefits:

Sands Capital offers competitive compensation and generous benefits. For this role, the salary range is $80k to $110k and will be determined by the candidate’s professional experience and relevant knowledge, skills, and abilities. Base salary is one component of total compensation for this position. Sands Capital may also pay a discretionary, performance-based bonus which is targeted as a percentage of base salary and varies by position and position level. The actual bonus paid, if any, is based on the achievement of quantitative and/ or qualitative goals as well as the success of the firm. 

Sands Capital offers a generous benefits package to include medical insurance (which includes a discount program for vision), dental insurance, life and personal accident insurance, short and long-term disability insurance, flexible spending accounts (medical and dependent), as well as paid holidays (NYSE), vacation, sick, and parental leave.

Sands Capital is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and staff members. For our staff members, equal opportunity includes access to the benefits and privileges that the firm provides to staff members generally. We appreciate the value diversity brings to Sands Capital and are committed to creating an inclusive environment for all staff members.

We evaluate and select qualified applicants without regard to race, color, national origin, age, religion, disability status, gender, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristics protected by applicable federal, state, or local laws. Discrimination of this kind is also strictly prohibited by a variety of federal, state, and local laws, including Title VII of the Civil Rights Act 1964, the Age Discrimination in Employment Act of 1967, and the Americans with Disabilities Act of 1990.

View the “Equal Employment Opportunity is the Law” poster here and its supplement here.

We are committed to working with and providing reasonable accommodations to pregnant individuals, individuals with disabilities, and/or individuals needing accommodation for sincerely held religious beliefs. If you need a reasonable accommodation, please send an e-mail to emiller@sandscap.com and let us know the nature of your request and your contact information.

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