Business Analyst: Telco

ABOUT SAND

Sand Technologies is a global leader in digital transformation, empowering leading organisations and governments worldwide to achieve their digital aspirations. We offer a comprehensive suite of services, including enterprise solutions, data science, software engineering, and IoT, delivered from our centres in the Americas, Europe, and Africa. Our training programmes, in partnership with organisations like the Mastercard Foundation, Amazon Web Services, and Holberton, cultivate the next generation of agile digital leaders. Through recent strategic acquisitions, Sand Technologies has further strengthened its capabilities in advanced analytics and intelligent software development, enhancing our ability to solve our clients' most pressing challenges across telecom, utilities, healthcare, and insurance industries. We believe in harnessing technology to deliver real impact and value, helping organisations bridge the gap between their current reality and digital future.

ABOUT THE ROLE

Our BAs typically occupy 1 of 3 types of roles at any given time depending on the team they join namely:

1. Member in a Discovery team: a 2-6 week strategic project typically at a new client
   or in a new domain to help understand the problem landscape and create a potential
   digital solution (using user feedback)
2. Provide business strategy support supporting strategic client work and being
   involved in business development (answering RFPs etc.)
3. Member of an ongoing Agile development squad joining one of our cross-functional development squads deployed at a client (see below for more detail)

Despite the varied roles, we typically see our BAs solving these types of problems (esp. In Discovery teams or as part of an ongoing Agile squad):

Supporting the ‘what’ and ‘why’ of development

• Act as a thought partner to Product Owners during prioritisation discussions
• Write user stories, and user acceptance criteria, perform user story mapping and validate existing user stories/features
• Support the management of the backlog, sprint planning and the ‘Continuous Discovery’ process – incl. being familiar with DevOps tools
• Own the details behind all the user stories
• Support the Dev Team with specific requirements and market research (especially the Product Owners and Tech Leads)      

Supporting user engagement

• User and stakeholder mapping (including persona development)
• Build stakeholder engagement planning and write-up meetings/actions
• Build relationships with change managers and support activities - e.g. reach and relevance for products or training
• Collect feedback from users (support business change) - e.g. running employee satisfaction surveys and tracking uptake
• Facilitating the feedback loop from users to the rest of the squad (supporting the PO) - i.e. raising potential product changes, raising pain points, collecting bugs, offering UI/UX guidance

Supporting value determination

• Support the Product Owner to update the value framework for the squad/domain
• Apply the framework to the squad and track value where possible - i.e. measure KPIs etc.
• Support the preparation for value reviews - i.e. business case reviews

Testing

• Perform/facilitate ongoing user acceptance testing (working with users to test correctness where domain knowledge is needed and in line with the user acceptance criteria)
• Perform ad-hoc testing

Performing supplementary technical analysis

• Understanding (and building if required) As-Is and To-Be processes
• Supporting data source mapping and/or technical architecture discussions
• Performing analysis related to the domain – i.e. mapping of calculation steps or metrics etc.

We are seeking a Business Analyst with 5+ years of experience and a strong background in telecommunications and consulting from top-tier firms. The ideal candidate will possess a deep understanding of the telecom sector, excellent analytical skills, and the ability to drive business improvements through strategic insights and operational expertise.

--Would you like to join us as we work hard, have fun and make history?