Business Analyst: Telco

About Sand

Sand Technologies is a fast-growing enterprise AI company that solves real-world problems for large blue-chip companies and governments worldwide.

We’re pioneers of meaningful AI: our solutions go far beyond chatbots. We are using data and AI to solve the world’s biggest issues in telecommunications, sustainable water management, energy, healthcare, climate change, smart cities, and other areas that have a real impact on the world. For example, our AI systems help to manage the water supply for the entire city of London. We created the AI algorithms that enabled the 7th largest telecommunications company in the world to plan its network in 300 cities in record time. And we built a digital healthcare system that enables 30m people in a country to get world-class healthcare despite a shortage of doctors.

We’ve grown our revenues by over 500% in the last 12 months while winning prestigious scientific and industry awards for our cutting-edge technology. We’re underpinned by over 300 engineers and scientists working across Africa, Europe, the UK and the US.

ABOUT THE ROLE

Our BAs typically occupy 1 of 3 types of roles at any given time depending on the team they join namely:

1. Member in a Discovery team: a 2-6 week strategic project typically at a new client
   or in a new domain to help understand the problem landscape and create a potential
   digital solution (using user feedback)
2. Provide business strategy support supporting strategic client work and being
   involved in business development (answering RFPs etc.)
3. Member of an ongoing Agile development squad joining one of our cross-functional development squads deployed at a client (see below for more detail)

Despite the varied roles, we typically see our BAs solving these types of problems (esp. In Discovery teams or as part of an ongoing Agile squad):

Supporting the ‘what’ and ‘why’ of development

• Act as a thought partner to Product Owners during prioritisation discussions
• Write user stories, and user acceptance criteria, perform user story mapping and validate existing user stories/features
• Support the management of the backlog, sprint planning and the ‘Continuous Discovery’ process – incl. being familiar with DevOps tools
• Own the details behind all the user stories
• Support the Dev Team with specific requirements and market research (especially the Product Owners and Tech Leads)      

Supporting user engagement

• User and stakeholder mapping (including persona development)
• Build stakeholder engagement planning and write-up meetings/actions
• Build relationships with change managers and support activities - e.g. reach and relevance for products or training
• Collect feedback from users (support business change) - e.g. running employee satisfaction surveys and tracking uptake
• Facilitating the feedback loop from users to the rest of the squad (supporting the PO) - i.e. raising potential product changes, raising pain points, collecting bugs, offering UI/UX guidance

Supporting value determination

• Support the Product Owner to update the value framework for the squad/domain
• Apply the framework to the squad and track value where possible - i.e. measure KPIs etc.
• Support the preparation for value reviews - i.e. business case reviews

Testing

• Perform/facilitate ongoing user acceptance testing (working with users to test correctness where domain knowledge is needed and in line with the user acceptance criteria)
• Perform ad-hoc testing

Performing supplementary technical analysis

• Understanding (and building if required) As-Is and To-Be processes
• Supporting data source mapping and/or technical architecture discussions
• Performing analysis related to the domain – i.e. mapping of calculation steps or metrics etc.

We are seeking a Business Analyst with 5+ years of experience and a strong background in telecommunications and consulting from top-tier firms. The ideal candidate will possess a deep understanding of the telecom sector, excellent analytical skills, and the ability to drive business improvements through strategic insights and operational expertise.

--Would you like to join us as we work hard, have fun and make history?