Community Programme Manager

Are you someone who excels in navigating complexity and fostering collaboration? Do you possess a keen ability to connect the dots and drive impactful outcomes? Are you passionate about optimizing community engagement and ready to take on a pivotal role in shaping its success?

Well, this might just be the role for you! We're seeking an experienced Community Programme Manager who will act as the guardian of the entire community’s value chain delivery. As part of our team, you'll have the opportunity to lead cross-functional initiatives, break down silos, and drive impactful outcomes.

ABOUT US

Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa’s youth and solve the world’s shortage of technology talent. 

Our company SAND has 450+ staff members from 48+ countries with plans to acquire several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

We have 2 brands represented in our ecosystem:

• With ALX, we're cultivating the fastest-growing pool of technology talent globally, training aspiring professionals in software engineering, cloud computing, data science, and Salesforce across over 60 countries. ALX fosters a vibrant community for top tech talent, igniting transformative careers by connecting top technology talent with extraordinary opportunities for impact.
• Through Sand Technologies, we support enterprises and scale-ups around the world to develop world-class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). 

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we provide unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

We do hard things!

ABOUT THE COMMUNITY EXPERIENCE TEAM

Join a talented and motivated team of professionals dedicated to creating a vibrant and engaging community for our members. The role of this team is to catalyze a highly engaged tech-focused community that stimulates career acceleration. Our objectives include activating a self-mobilized thriving community that aims to provide significant value through community engagement, enhancing the self-actualization of all members. We encourage autonomy, creativity, collaboration and experimentation. We seek those who have a beginner’s mindset, are lifelong learners, thrive in uncertain circumstances and uncharted territory, and have a deep passion for building meaningful experiences. If you're excited about working in a hyper-growth, hard-working but fun and collaborative environment, you are in the right place.

ABOUT THE ROLE 

In the role of a Community Programme Manager, you will act as the guardian of the community’s end-to-end strategy creation and value delivery.

It’s a diverse role that requires adaptability as one day, you could find yourself in partnership with the Marketing Team to align our value proposition with our recruitment and selection funnel effort; while on another, you would partner with the Talent Readiness Team to understand the implications of having multiple concurrent cohorts and what this means for successful community engagement delivery. 

Simply put, your role will be to connect the dots across the various touch points in the business for our talent community engagement, removing bottlenecks and silos, identifying risks and mitigation measures all the while cascading these insights across the business and to senior leadership in the organisation. 

More specifically, the role will include:

• End-to-end community program management & collaboration with team leads across business units: understanding the key requirements for key projects we are launching across the org, identifying key risks in terms of milestones we are mostly likely to miss, why, where the bottleneck is and proposing interventions to overcome these hurdles.
• Connecting the dots across the community journey, you will keep an eye on the different parts of the value chain to ensure we are breaking down silos across projects - ensuring teams involved in different parts of the same project speak together and hand-offs are managed seamlessly.
• You will work closely with the VP of Community Experience to ensure all touch points are running well and information is cascading around community delivery to the whole organization to inform outcomes e.g. sharing info on enrollment and graduation from our programs as well as engagement and placement initiatives with learning team which might help our City Teams and Global Community teams prepare for the next group of fellows for placements. 

REQUIREMENTS

• 4-5 years  of work experience in operations program management or technical management background in a fast-paced, high-growth environment;
• Ability to own driving the execution and reporting of the operational KPI, OKR and metrics for allocated areas;
• Strong knowledge of business processes and experience leading people-related functions;
• You have a high level of accuracy and a strong attention to detail you pay close attention to all of the small particulars when working on a task or project;
• Exceptional written and verbal communication, and comfortable presenting in large groups and handling high-pressure communication with senior management;
• Experience with managing large cross-functional complex projects coupled with a detailed understanding of the risks and milestones to cross when engaged in projects;
• A demonstrated ability to self-motivate and follow through on projects;
• Strong collaborative capabilities: you are an epic team player and can influence your peers to drive results;
• Ability to use data to drive decision-making;
• Humility and openness to feedback: you proactively seek feedback for improvement and have an insatiable curiosity and hunger to grow;
• You have a starter mindset and are comfortable with ambiguous, ever-changing situations;
• Fast-paced working delivery with tight precision;
• Tech Savvy with a good understanding of the technological aspects relevant to Community Programme Management is a nice to have.

We would also like to remind you that this is a remote job, which means that you can work from anywhere in the world. However, we have a preference for a GMT to GMT +4 time zone.