Learning Experience Community Associate (Pathway): JHB

In-Person · Johannesburg, South Africa

Are you a community-focused superstar with a knack for delivering top-notch learning experiences? Do you love structure, learn fast, and thrive in team settings? Are you highly collaborative with a knack for thriving in cross-functional duties? Does the prospect of supporting the development of a large-scale, highly innovative enterprise excite you?

If this sounds like you, read on…

ABOUT ALX AFRICA

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

  • Providing young professionals with access to the most in-demand tech skills that will power the future.
  • Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
  • Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website www.alxafrica.com to learn more about our digital revolution.

ABOUT THE JHB TEAM

ALX has been operating in South Africa since 2022, focusing on identifying and developing youth talent in technology and entrepreneurship through our programs. Since the beginning of the year, over 75,000 youth have enrolled in various ALX programs, and we're committed to making a significant impact on their professional and personal growth.
The Learning Community Experience team ensures learners have a positive interaction with the content and remain engaged through activities that foster connections with other learners.

ABOUT THE ROLE

The Learning Community Experience Associate will be responsible for supporting the Learning Community Experience Specialist in executing strategies that help us build and engage with this community of learners. The Learning Community Experience Associate will be responsible for developing and executing an in-person learning community-building roadmap, activating and engaging the community, creating engaging content and events, monitoring and analyzing community feedback to drive continuous improvement, and working with cross-functional teams to build and execute community initiatives.

More specifically your role will include:

  • Develop and execute an in-person learning community-building strategy and roadmap that aligns with the organization's mission and values and drives engagement and drive student retention.
  • Create engaging content and events that provide in-person learning and cultivate a strong sense of ownership, and foster community engagement and interactions.
  • Collaborate with cross-functional teams to develop and execute community initiatives that incorporate the learning community feedback into product development, marketing, and other areas of the organization.
  • Monitor and analyze community metrics to identify areas for improvement and growth, and evaluate the success of community programs and initiatives.
  • Provide excellent customer service to learners and maintain accurate records of community engagement, initiatives, and feedback.
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve the community experience.

REQUIREMENTS:

  • A minimum of 2 years of professional experience in any field; experience with enhancing learning experiences, project management, events activation and coordination, youth engagement, and community service a plus.

  • A bachelor’s degree in any field with an excellent academic record.

  • Experience with experiential learning experiences.

  • Fluency in English (verbal and written); knowledge of other local languages a plus.

  • Relationship-driven: highly skilled communicator with a strong customer service focus and desire to do what’s best for our customers at all times.

  • Attention to detail: to ensure you deliver the best customer experience and promptly follow up on all the information they need.

  • Experience with data analysis and/or using metrics to inform decision-making and drive continuous improvement.

  • Excellent communication and presentation skills: you can effectively articulate and communicate ideas both verbally and in writing.

  • Interpersonal skills: you have a collaborative mindset and can work well with others.

  • Humility and openness to feedback: you are always looking to learn and have an insatiable curiosity and hunger to grow.

  • Innovativeness and creativity: you have a tendency to use your imagination to create or introduce something new or different in any situation

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