Back to jobs

Integration Support III

Issaquah, WA

 

What's the Short Version?

The Integration Support III role provides Tier I support for IT Operations team. They combine business and technical analysis with entry level project management for the integration channel. This position acts as the liaison between customers (internal and external) and IT to assist in problem resolution, documenting issues and customer testing.

 

What Will You Be Doing?

  • Guide customers through the Web Services, EDI, and Flat File integration onboarding processes; act as liaison between the customer, IT, Marketing, Inside and Outside Sales team.
  • Track and proactively follow up with customers that have started but not completed the integration onboarding process.
  • Define and document customer requests and onboarding processes in Jira, ADO, and Confluence.
  • Ensure Onboarding support documents and specifications are up-to-date for all Integration channels.
  • Identify and understand customer’s integration needs, product information and image requests.
  • Manage the Tier I Support inbox and respond/track all issues pertaining to integration.
  • Act as a SME on Integration Channel offerings and guide customers to appropriate solutions based on their needs.
  • Conduct initial troubleshooting and analysis of incoming issues; work closely with Tier II support team for further assistance.
  • Work closely with development staff and Project Managers to communicate customer requirements and provide updates for ongoing integration projects and issues.
  • Work with 3rd Party Service Providers to update databases and perform audits to ensure they have accurate and up-to-date data.
  • Develop a strong relationship with Sales, Marketing, Service Providers and our Customers to help drive the growth of our integration services.
  • Utilize and maintain the support Knowledge Base for implementing solutions and documents new solutions.
  • Assist and train new team members with onboarding applications to ensure support continuity and back up.
  • Perform other duties as assigned.
  • Comply with all policies and standards.

 

What Are We Looking For?

  • 4-6 years of experience in an organized software support environment with in-depth knowledge of support methodologies & principles or equivalent education.
  • System and Data Analysis experience is preferred.
  • Ability to self-manage in times of stress, and independently make timely decisions in alignment with business goals.
  • Ability to drive change and process improvement in a loosely structured environment.
  • Excellent customer service skills.
  • Extremely high level of written and verbal communication skills; ability to document ideas concisely and quickly.
  • Ability to multi-task, and work effectively and positively in fast paced environment.
  • Ability to take ownership of an issue or a project and the dedication to see it through to completion.
  • Ability to communicate technical information and interact with many different skill sets.
  • Good understanding of SQL, mySQL, Web Services, XML, Data Modeling.
  • Advance knowledge of MS Office applications (Excel, Work, PowerPoint) - ability to use applications, understand how they work with together, and troubleshoot problems.

 

What's Our Offer?

Salary Range: You`ll earn between $28.85 - $36.06 on an hourly basis, depending on experience.

 

Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.

 

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

 

Additional Benefits:

  • Comprehensive medical, dental, and vision benefits
  • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
  • Life insurance
  • Short/long-term disability coverage
  • Paid maternity/paternity leave
  • Pet insurance

 

What Should You Expect?

Hybrid: SanMar's Eastpointe office is located in Issaquah, WA in the Seattle metropolitan area. Employees are required to work in our offices Tuesday through Thursday each week and additional days may be added based on business needs. Our standard working hours are 8:00-5:00 PST. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions. Quarterly travel may be required.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SanMar Employee Board’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.