Senior Delivery Manager

At Santex, we design and deliver high-quality technology solutions with a strong focus on innovation, people, and impact. As we expand within the industry vertical, we’re seeking a Senior Delivery Manager to lead our client success strategy, oversee multiple delivery teams, and act as a strategic partner in growing our presence in the sector.

The Senior Delivery Manager is a client-facing, cross-functional leadership role responsible for ensuring excellence in delivery, strong client partnerships, and continuous business development. This role will report directly to the Chief Delivery Officer (CDO) and oversee a team of Delivery Leads. It requires a high-performing leader with experience managing multicultural and distributed teams, driving technical initiatives, and fostering a people-first, innovation-driven culture.

Responsibilities:

Account Farming & Client Relationship Management

• Act as the key point of contact for existing clients within the industry vertical.
• Drive account farming initiatives to expand business with current clients.
• Understand client needs, propose innovative solutions, and collaborate with sales and account management teams.

Resource & Team Management

• Lead multiple delivery teams and ensure projects are executed within agreed standards and methodologies.
• Allocate resources effectively based on project needs and technical capabilities.
• Partner with HR and Recruiting to onboard and integrate new talent.

Leadership Development

• Establish and nurture a robust leadership structure within the delivery team.
• Mentor team leads, support their development, and set clear performance expectations.
• Encourage a growth mindset and continuous improvement culture.

Process Improvement & Quality Assurance

• Evaluate and refine delivery processes to boost efficiency, quality, and client satisfaction.
• Promote adoption of best practices and compliance with ISO and Santex quality standards.
• Champion innovation by introducing new frameworks, methodologies, and tools.

Technical & Cultural Leadership

• Stay updated on software development trends and act as a technical advisor for the team.
• Promote and embody Santex values both internally and externally.
• Promote team engagement with the organization and company strategies.
• Help define our strategy and foundational practices for incorporating AI into our services and internal processes.

Financial Oversight

• Periodically validate account margins and cost structures to ensure financial health.
• Lead negotiations to improve profitability over time.
• Monitor and address potential financial issues with the appropriate internal stakeholders.

 

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Delivery Manager or Program Manager, or equivalent leadership role in technology delivery.
• Strong client relationship and account growth skills with a consultative mindset.
• Exceptional team leadership experience with a track record of motivating high-performing, distributed teams.
• Vast experience working in a corporate environment.
• Deep knowledge of Agile methodologies and project management frameworks.
• Creative problem-solver with experience in continuous improvement initiatives.
• Fluent in both English and Spanish with excellent verbal and written communication skills.
• Data-driven decision-making ability and results-oriented mindset.
• Up-to-date understanding of software technologies and openness to new solutions.
• Preferred certifications: PMP, CSM, or equivalent.
• Experience managing multicultural and remote teams.
• Availability for international travel.
  
  

Required Location:

• CABA or Córdoba