Senior Delivery and Office Manager

Santex is a US-based global company founded in 1999, with 26 years of experience in the software industry. Headquartered in California with offices in Córdoba, Argentina, its talent network spans over 18 countries thanks to its flexible, remote-first culture. Santex specializes in custom enterprise software development, operating through Hubs that include eCommerce, BIM, Mobility, Content Delivery, Integration, Web & Mobile Development, Cloud Computing, Artificial Intelligence (AI), Data Science, IT Consulting, and Services. The company is committed to making a positive impact across three dimensions: economic, social, and environmental. 

Job Description

We are seeking a Senior Delivery and Office Manager to join our team and lead our client success strategy within the Financial Services vertical. In this client-facing, cross-functional leadership role, you will oversee multiple delivery teams, mentor Delivery Leads, and act as a strategic partner in growing our presence in the sector. The ideal candidate is a high-performing leader with experience managing multicultural and distributed teams for corporate clients, driving technical initiatives while fostering a people-first and innovation-driven culture.

Responsibilities

• Account Farming & Client Relationship Management: Act as the key point of contact for Financial Services clients, driving account farming initiatives and proposing innovative solutions to expand business.
• Resource & Team Management: Lead multiple delivery teams ensuring project execution within agreed standards; allocate resources effectively and partner with Recruiting to integrate new talent.
• Leadership Development: Establish a robust leadership structure by mentoring team leads, setting performance expectations, and nurturing a growth mindset.
• Process Improvement & Quality Assurance: Refine delivery processes to boost efficiency and quality, promoting adoption of best practices and compliance with ISO and Santex standards.
• Technical & Cultural Leadership: Act as a technical advisor on software trends, promote Santex values, and help define strategies for incorporating AI into services and internal processes.
• Financial Oversight: Validate account margins and cost structures to ensure financial health, leading negotiations to improve profitability.
• Office Management: Support onboarding and cultural engagement in CDMX, participate in office events (Polanco), welcome new hires, and take part in Cultural Fit interviews for local candidates.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Delivery Manager, Program Manager, or equivalent leadership role in technology delivery.
• Vast experience working in a corporate environment managing multicultural and distributed teams.
• Strong client relationship skills with a consultative mindset and a track record of driving account growth.
• Deep knowledge of Agile methodologies and project management frameworks.
• International Travel: Required for client and team visits.
• Advanced English & Spanish: Fluent in both languages with excellent verbal and written communication skills.
• Data-driven decision-making ability and results-oriented mindset.

Desirable

• Preferred certifications: PMP, CSM, or equivalent.
• Up-to-date understanding of software technologies and openness to new AI-driven solutions.
• Experience in the Financial Services industry.

Location & Modality

• Location: Mexico City, Mexico (Polanco).
• Modality: Hybrid Position (2 days per week onsite).
• Typical Hours: 9 AM to 6 PM.