Senior Delivery & Office Manager

Santex is a US-based global company founded in 1999, with 26 years of experience in the software industry. Headquartered in California with offices in Córdoba, Argentina, its talent network spans over 18 countries thanks to its flexible, remote-first culture. Santex specializes in custom enterprise software development, operating through Hubs that include eCommerce, BIM, Mobility, Content Delivery, Integration, Web & Mobile Development, Cloud Computing, Artificial Intelligence (AI), Data Science, IT Consulting, and Services. The company is committed to making a positive impact across three dimensions: economic, social, and environmental.

Job Description: Delivery and Office Manager

At Santex, we’re seeking a Delivery and Office Manager to lead our client success strategy, oversee multiple delivery teams, and act as a strategic partner in growing our presence in the sector while fostering our local culture in Mexico City.

Responsibilities

• Account Farming & Client Relationship: Act as the key point of contact for Financial Services clients, driving account farming initiatives and collaborating with sales to propose innovative solutions.
• Resource & Team Management: Lead multiple delivery teams, allocate resources effectively based on technical capabilities, and partner with HR/Recruiting for talent integration.
• Leadership Development: Establish a robust leadership structure, mentoring team leads and setting clear performance expectations to encourage a growth mindset.
• Process Improvement & Quality: Refine delivery processes to boost efficiency and client satisfaction, promoting ISO/Santex quality standards and new frameworks.
• Technical & Cultural Leadership: Act as a technical advisor on software trends, embody Santex values, and help define strategies for incorporating AI into services and internal processes.
• Financial Oversight: Validate account margins and cost structures, lead negotiations to improve profitability, and monitor financial issues with internal stakeholders.
• Office Management: Promote office activities and in-person gatherings in CDMX. Welcome all new hires on their first day, participate in Cultural Fit interviews for local candidates, and manage facility needs as a liaison with staff areas.

Requirements

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: Proven experience as a Delivery Manager, Program Manager, or equivalent leadership role in technology delivery within corporate environments.
• Leadership: Exceptional experience motivating high-performing, distributed, and multicultural teams.
• Methodology: Deep knowledge of Agile methodologies and project management frameworks.
• Client Skills: Strong client relationship and account growth skills with a consultative mindset.
• Technical Savvy: Up-to-date understanding of software technologies and data-driven decision-making ability.
• English: Advanced English required (Fluent in both English and Spanish).
• Travel: Availability for international travel (Required for client and team visits).

Desirable

• Preferred certifications: PMP, CSM, or equivalent.
• Experience managing remote teams in diverse geographical locations.
• Creative problem-solving skills focused on continuous improvement initiatives.

🕘 Typical Hours: 9 AM to 6 PM

📍 Location: Mexico City, Mexico / 2 days per week onsite (Polanco).