Veterinary Customer Service Representative

🐾 WE’RE HIRING: CLIENT SERVICE REPRESENTATIVE (CSR) 🐾
📍 Saunders Veterinary Services | Avon Park, FL

Are you the person who can make everyone feel welcome—even on the busiest day? 😌

Do you love animals, thrive around people, and somehow manage to keep 12 things moving at once without breaking a sweat? 👀

Saunders Veterinary Services is looking for a Client Service Representative who brings the right mix of compassion, organization, communication, and ✨good vibes✨ to our team.

You’ll be one of the first people our clients meet—and a BIG part of making sure their experience feels smooth, welcoming, and cared for from check-in to check-out. 🐶🐱💕

🐾 WHAT DOES A CSR ACTUALLY DO?

You’re basically the connection point between our clients, their pets, and our veterinary team.

Your day may include:

• 🐾 Welcoming clients and their pets with a warm, friendly attitude

• 📞 Answering phones and helping clients with questions

• 📅 Scheduling appointments and managing the appointment flow

• 💻 Checking clients in and out and keeping information accurate

• 💳 Processing payments and handling invoices

• 📋 Updating and maintaining client + patient records

• 💬 Communicating important information between clients and the medical team

• 💊 Assisting with prescription/refill requests and directing medical questions to the appropriate team member

• 📞 Following up with clients when needed

• 🧾 Helping explain services, estimates, invoices, and next steps

• 🐕 Supporting a smooth patient experience from arrival to departure

• 🧠 Knowing when to jump in and help wherever the team needs you

• 🚦 Keeping things moving when the phones are ringing, appointments are arriving, and the waiting room is getting BUSY

Basically… you’re helping keep the whole front end of the hospital running. 💪

💖 YOU’LL PROBABLY LOVE THIS JOB IF…

• You genuinely LOVE animals 🐾

• You’re a people person

• You’re friendly, professional, and confident communicating with clients

• You can multitask without getting overwhelmed

• You’re organized and pay attention to the little details

• You can handle a fast-paced environment

• You know how to stay calm when things get a little ✨chaotic✨

• You’re comfortable talking about services, estimates, payments, and scheduling

• You’re a team player who’s willing to jump in wherever needed

• You understand that pet parents can be emotional—and you lead with empathy ❤️

• You have customer service experience (veterinary or healthcare experience = major bonus!)

🚨 THIS IS MORE THAN JUST ANSWERING PHONES.

Our CSRs help create the entire client experience.

Whether someone is bringing in their new puppy, checking on a sick pet, picking up medication, or navigating a difficult moment with their best friend—you’ll be there to make sure they feel heard, respected, and cared for.

🎉 WHAT YOU’LL GET

• 💰 Competitive pay + benefits

• 🐾 A team that genuinely cares about animals

• 📈 Opportunities to learn and grow

• 🤝 A supportive team environment

• 🐶 Plenty of adorable patients

• 💕 A chance to make a real difference for pets AND their people

If you’re organized, compassionate, great with people, and ready to be part of a veterinary team that cares about doing things the right way…

We want to meet you! 👀🐾

📍 Saunders Veterinary Services — Avon Park, FL

Ready to join the team?

👉 APPLY TODAY!
Your next favorite job might come with a LOT of fur. 🐶🐱✨