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Partner Success & Market Development Manager – Senior Living

Boise, ID

Savoy Life is a distributed senior living platform focused on bridging the gap between senior living communities and healthcare. With a team of specialized clinicians, including nurses and geriatricians, Savoy Life offers a tech-enabled solution that empowers senior living operators to do their jobs more effectively and efficiently so they can move residents into their communities faster and keep them healthier for longer.

Location: Boise, ID

Reports to: VP Strategy & Operations

Work Schedule:

  • Full-time
  • Community Engagement: A significant portion of this role involves being out in the field, visiting senior living communities (including Assisted Living, Independent Living, and others), attending networking events, and participating in community outreach initiatives.
  • Remote Work: When not traveling or engaging in on-site activities, the remainder of the role is performed remotely from a home office.
  • Expected travel estimates outside Boise is 50-70%.

Company Overview:

Savoy Life is a healthcare startup focused on improving senior living. Savoy Life’s model of care aims to support senior living communities and help tie residents, their caregivers, and the providers within the community together. This is done by partnering with senior living communities to coordinate and manage clinical gaps for residents to improve these facilities’ core business drivers. We deploy our own team of clinical experts both in-person and virtually paired with technology to provide instant leverage and relief for the facilities’ staff and fill gaps in care not always met by existing providers in the community. We honor residents’ existing care team including primary care via wraparound services to give residents the high-quality care and support they deserve, on their terms.

Job Overview:

Savoy Life is seeking a healthcare relationship and growth-focused Partner Success & Market Development Manager in the Idaho region to drive resident engagement in communities who sign up with Savoy, provide customer success support with existing customers, and drive growth with new customers. This is a hybrid role including field work in the community to directly engage the staff and residents inside senior living facilities, as well as through local events. Additionally, this role includes building and engaging with other community partners (such as primary care provider groups and healthcare brokers) bridging this gap with these resources and the local Savoy clinical team.

Key Responsibilities:

Market Development

  • Meet and exceed set business development targets with senior living communities in your region
  • Utilize cold calling, in-person drop-ins, and other prospecting techniques to identify and obtain new customers
  • Develop and sustain a strong brand for Savoy Life in the market through attending, hosting, presenting at local events and more
  • Support a smooth transition from contracting through launch of new senior living communities
  • Maintain documentation hygiene by activities and contacts in Savoy’s CRM platform and other technologies

Resident Engagement

  • Drive resident engagement by deploying an array of strategies to obtain resident and Power of Attorney consents

Partner Success / Account Management

  • Develop a trusted relationship with each of your senior living customers to support their current and anticipated needs including the Executive Director, Marketing/Sales Director and Health & Wellness Director
  • Conduct business reviews with the customers’ leadership teams by leveraging data and reporting to share progress, align on goals, and identify growth opportunities
  • Drive high renewal rates through early risk identification, intervention, escalation and mitigation
  • Be a thought leader and provide insights, recommendations and best practices to your accounts
  • Identify and develop relationships with local primary care provider groups, healthcare brokers, and other healthcare organizations to enhance and complement the clinical team’s patient care work

Requirements:

  • 4+ years of healthcare experience in customer success and sales/growth
  • Experience in working with or in senior living facilities
  • Winning record for building and maintaining strong relationships as well as exceeding sales targets
  • Purpose-driven with a positive attitude to contribute towards a strong culture and passionate about improving senior living
  • Comfortable with ambiguity and the ability to build structure while adapting to new processes as the role and organization evolve
  • Ability to work autonomously while also being a collaborative team player

Compensation: Base salary range of $80-100k plus 25% performance-based bonus structure

 

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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