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Customer Success Manager, EMEA
London, United Kingdom
About Sayari:
Sayari is a risk intelligence provider that provides the public and private sectors with immediate visibility into complex commercial relationships by delivering the largest commercially available collection of corporate and trade data from over 250 jurisdictions worldwide. Sayari's solutions enable risk resilience, mission-critical investigations, and better economic decisions.
Headquartered in Washington, D.C., Sayari’s solutions are trusted by Fortune 500 companies, financial institutions, and government agencies, and are used globally in over 35 countries. Funded by world-class investors, with a strategic $228 million investment by TPG Inc. (NASDAQ: TPG) in 2024, Sayari has been recognized by the Inc. 5000 and the Deloitte Technology Fast 500 as one of the fastest growing private companies in the United States and was featured as one of Inc.’s “Best Workplaces” for 2025.
POSITION DESCRIPTION:
The Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organisations. The CSM plays a vital role in ensuring that our customer fully realises a return on their investment in Sayari products by understanding our clients’ priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimise churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients’ organisations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realisation and renewal.
JOB RESPONSIBILITIES:
- Help Sayari’s existing clients effectively leverage Sayari solutions
- Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari’s commercial clients
- Ensure that Sayari customers fully integrate Sayari products into their workflows by understanding their goals and priorities
- Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates
- Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment and deepen Sayari’s customer-stakeholder relationships
REQUIRED SKILLS AND EXPERIENCE:
- 3-7 years of experience working in Customer Success, solutions or product role, preferably with a SaaS company
- Ideally with data, analytics, or business intelligence product offerings
- Facilitating customer meetings and presentations to establish trusted advisor relationships Having worked across European customers
- Foundation of data literacy and interest in building analytic capabilities
- Interest in commercial risk intelligence, supply chain, regulation tech, and open-source data
BENEFITS:
- A collaborative, fun, and positive culture - you will be part of a successful team passionate about the mission and driving business growth
- Outstanding competitive compensation package
- Performance and incentive bonuses
- Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits
- Eligibility to participate in our UK pension plan with a company-sponsored match
- A strong commitment to diversity, equity, and inclusion
- Limitless growth and learning opportunities
- Conference & Continuing Education Coverage
- Team building events & opportunities
Sayari is an equal opportunity employer and strongly encourages diverse candidates to apply. We believe diversity and inclusion mean our team members should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability status, veteran status, genetics, or political affiliation. We strongly encourage applicants of all backgrounds to apply.
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