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Operations Specialist (New Grads)

Mexico City, MX

Location: Remote (Preferably Mexico City, Guadalajara, Monterrey, Queretaro, or Puebla)*

Company Overview:
At Scale we're not just building a team—we're building the future. Our mission is to accelerate the development of AI applications, revolutionizing industries, and shaping tomorrow's landscape. We hire considering three important aspects: Merit, Excellence, and Intelligence. We believe that better data is the cornerstone of powerful AI models, leading to faster deployment and tangible results

We’re a technology start-up based in San Francisco that is making waves globally. With operational hubs spanning the US, Mexico, Argentina, UK, Hungary, and Germany, we're a diverse and dynamic force driving innovation on a global scale. Our team of over 850 trailblazers includes over 250 talented individuals in Mexico alone, each contributing their unique expertise to our collective success.

Teaming up with industry leaders in the field of AI and technology, we stand at the forefront of innovation. Click here to learn more about our customers. But it's not just our partnerships that set us apart—it's our unwavering commitment to teamwork, collaboration, ambition, and innovation. Together, we're breaking boundaries, pushing limits, and redefining what's possible in the world of AI.

Join us on this incredible journey and become part of something truly extraordinary.

Check out the job description below and discover how you can make your mark in shaping the future of AI with Scale.

Job Summary:

Join our expanding MX team as an Operations Specialist, where you'll be instrumental in spearheading project execution and ensuring we meet our service level agreements (SLAs). Collaborating with a team of talented individuals, you'll lead the way in operational excellence, drive efficiency, and play a pivotal role in our team's and company's success.

As a Scalien, you will:

  • Build and drive some of our most critical operational processes.
  • Collaborate with stakeholders to improve processes for new and existing customers.
  • Apply analytics to identify areas for process improvement and optimization.
  • Collaborate closely with the GenAI MX Country Lead and cross-functional teams to achieve service level agreements (SLAs).
  • Manage tasks and projects effectively, meeting deadlines and quality standards.
  • Uncover and overcome pipeline blockers, ensuring smooth and efficient operations.
  • Keep stakeholders updated on progress.
  • Maintain advanced English communication skills for internal and external correspondence.
  • Embark on a journey of personal and professional development, learning from the brightest minds in the field.

What you bring to the table:

  • Advanced English language skills, both written and verbal.
  • Proficiency in Google Workspace (Docs, Sheets, Slides).
  • At least three months of industry experience in an operational role and/or a top-tier consulting firm.
  • An action-oriented mindset, balancing creative problem-solving with scrappiness to deliver results.
  • Driven to adapt, demonstrate versatility, and succeed in a dynamic, high-tempo setting.
  • Ability to work independently and collaboratively within a remote setting.

What really Wows us:

  • Experience with SQL and/or another database language. 
  • Strong analytical, planning, and process improvement capabilities.
  • Strong organizational skills and demonstrated ability to track multiple test executions simultaneously and synthesize results.
  • An undergraduate degree with a substantial analytics component, such as Engineering, Economics, or Business. Alternatively, a strong interest in Computer Science, Statistics, or Data Analytics.

Company Culture:

At Scale, we seek individuals who bring their authentic selves to the table, as we prioritize diversity and inclusion. We also value those who thrive on challenges and are passionate about shaping the future. 

Our company culture thrives on collaboration, innovation, and personal development. We believe in fostering a supportive environment where every team member can excel and contribute to our collective success.Take a moment to ensure that our company credos, culture, vision, and mission resonate with you.

Application Instructions:

Hello future applicant,

Thank you for considering our company as an option for your next challenge. We are excited to connect with you. 

To apply for an open position with us, please read the job description and requirements thoroughly to ensure that it is aligned with your expectations and background. 

If you are excited about the opportunity and would like to proceed, please click on "Apply now" on the position and fill out the form to provide your personal information and CV. 

Our Talent Acquisition team will then review your application and send you an email within the next 72 hours, updating you on the status of your application and outlining the next steps. 

Please note that if you do not receive an email within 72 hours, it could be due to the high volume of applications we receive, which may cause some delays in our response.

Contact Information:

mxtalent@scale.com

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision. 

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

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