Back to jobs
New

Manager, Recruiting Operations

San Francisco, CA; New York, NY

The Recruiting Operations Manager is a critical role responsible for ensuring a seamless and positive candidate experience throughout the recruitment process. This role will lead a team of recruiting coordinators and manage the operational aspects of coordination, ensuring efficiency and accuracy. Additionally, this person will be a key member of the Recruiting Operations team, driving program management on key programs, specifically candidate experience, to enable the recruiting team to be successful. The ideal candidate is highly organized, detail-oriented, a strong communicator, and possesses a passion for leading a dynamic team and creating exceptional candidate experiences.

 

You will:

  • Team Leadership and Management

    • Lead, mentor, and develop a team of Recruiting Coordinators.
    • Manage load balancing across the team, monitor performance, and provide ongoing feedback and coaching.
    • Ensure team adherence to best practices and company policies.
    • Foster a collaborative and supportive team environment.

  • Coordination Process Management

    • Oversee the scheduling and coordination of interviews, including phone screens, virtual interviews, and on-site interviews.
    • Oversee candidate communication, ensuring timely and professional responses.
    • Establish and maintain documentation for recruiting coordination processes and procedures, ensuring consistency and knowledge sharing.
    • Develop and implement process improvements to enhance efficiency and effectiveness.
    • Work with the team to ensure Greenhouse and ModernLoop data accuracy and integrity, as related to Coordination responsibilities. 
    • Ensure compliance with all applicable employment laws and regulations.

  • Candidate Experience

    • Champion a positive and consistent candidate experience throughout the recruitment lifecycle.
    • Gather and analyze candidate feedback to identify areas for improvement.
    • Implement strategies to enhance candidate engagement and satisfaction.
    • Work with stakeholders (recruiting team and hiring managers) to ensure a smooth hand off of the candidate through the hiring process.

  • Program Management

    • Lead cross-functional projects related to recruiting operations. 
    • Define project scope, timelines, and deliverables for recruiting coordination programs, ensuring alignment with overall recruitment goals.
    • Monitor program progress, identify potential risks and roadblocks, and implement mitigation strategies.
    • Conduct post-program analysis to measure effectiveness and identify areas for continuous improvement.

  • Reporting and Analytics

    • Generate and analyze recruitment metrics and reports to track performance and identify trends related to Recruiting Coordination. 
    • Provide regular updates to the recruiting team related to Coordination. 
    • Identify and recommend solutions to address recruitment challenges related to Coordination and candidate experience. 

  • Additional Areas

    • Assist with onboarding coordination, ensuring a smooth transition for new hires.
    • Own and maintain a strong relationship with ModernLoop, scheduling tool. 
    • Stay up to date on new ModernLoop features and communicate those to the team. 
    • Provide ModernLoop with regular feedback and requests to ensure we’re using the tool to its fullest potential and it’s meeting the needs of our team. 

Ideally you'd have:

  • 7+ years of experience in recruitment coordination organization.
  • 4+ years experience leading and developing a high performing team.
  • Strong understanding of recruitment processes and best practices.
  • Experience identifying inefficiencies, solutions and executing, to ensure the strongest process. 
  • Excellent organizational, time management, and problem-solving skills.
  • Exceptional communication and interpersonal skills.   
  • Ability to work in a fast-paced and dynamic environment.
  • Strong attention to detail and accuracy.   

Nice to haves:

  • Proficiency in Greenhouse and ModernLoop
  • Experience managing a candidate experience program
  • Vendor management experience 

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$160,000 - $192,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision. 

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Scale AI’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.