Operations Specialist

Scale LLP is seeking an Operations Specialist to play a mission-critical role in supporting the firm’s operations department. This team member will be an operations point of contact for the firm’s attorneys for client intake and other administrative support, and will also  collaborate cross functionally with our Talent / Community and Finance teams. The ideal candidate is efficient, collaborative, detail-oriented, has a willingness to learn, and professionally communicates with internal team members, attorneys, and clients. This is a 100% remote opportunity. 

Who we are:
Called the “Wave of the Future,” Scale LLP is a top-tier distributed law firm built by Silicon Valley founders and GCs to provide an alternative to a traditional private practice. By leveraging modern technology and a distributed structure, we provide attorneys and staff with a more satisfying, flexible working environment, and give our clients a more connected and efficient experience. Although Scale attorneys work for a variety of clients across the country, the firm was founded as a boutique supporting early-stage, venture-backed companies and we continue to bring a tech-forward, disruptive ethos to everything we do.

Responsibilities:

• Support the full client intake process, including: conflicts procedures, drafting engagement letters, opening matters, and creating client folders. 
• Manage mail and faxing systems, including: processing mail through our virtual mailbox provider, sending mail through mailform, and mail tracking.  
• Maintain essential internal documents, information, and directories.  
• Grant access permissions, create folders, and ensure compliance with firm policies and playbooks.
• Manage file transfers for incoming attorney hires, including drafting file transfer letters. 
• Coordinate and monitor attorney requirements related to software usage. 
• Offer support for attorney onboarding and offboarding processes.
• Coordinate data and matter management such as updating emails, addresses, matter name changes, etc.
• Engage and communicate with attorneys and clients on client intake, administrative, and operational matters. 
• Organize and maintain our data management system.
• Assist with compiling data as needed for the compilation of reports. 
• Collaborate with the Operations Team on various special projects and other responsibilities as requested.

You will succeed in this role if you have:

• Bachelor’s degree or clear demonstration of equivalent knowledge and skill
• At least a year of experience in a professional office setting. 
• Strong oral and written communication, project management, and time management skills.
• Proficiency in modern tech platform including Google Suite, Microsoft Office Suite, Slack, etc. with the willingness to learn and adapt to new technologies as needed 
• Exceptional professional interpersonal skills and the ability to interact with personnel across the entire Scale ecosystem.
• Experience with reporting and analytics is an added bonus. 
• Efficient and quick mentality with strong follow through on tasks, able to “stay on your toes.” 
• Desire to perform and “do it right.”

Bonus if you have:

• Prior experience working at a law firm or in the professional service industry.
• Familiarity with the following systems: iManage and Clio

Compensation:

• The annualized base salary range  for this position is $50,000 - $55,000 + eligibility for a  performance bonus.

Other Perks:

• Fully remote firm with ability to live anywhere
• Unlimited PTO + 11 Federal Holidays
• Parental leave
• Choice of health, dental and vision insurance plans
• Reimbursement up to a specified amount for remote-work setup

Work Environment:
We’re a remote-first team. You’ll be part of a remote work culture that emphasizes online communication (Slack, Hangouts, Zoom, etc.). You’ll work closely with seasoned legal talent professionals and be mentored by some of the best in the business.  Scale LLP has the combo feel of both start-up and law firm, which means you’ll be exposed to all aspects of the business of operating a law firm and contribute to the unique practice that we are building for our lawyers and clients.

We value diversity at our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider qualified applicants with arrest and conviction records.

Legally, we need you to know this (#lawyers!):
Scale LLP does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this:
We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better firm and better service to our clients.